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"Great job, professional"

"We contracted with Brian starting late 2021 to build an addition on to the back of our house. At first, everything seemed fine. He and his crew would come over to the house to discuss our plans and to sketch a plan for the addition. Once we agreed on a plan for the addition and made our first down payment on the project in early 2022. He kept on making promises on when he would start the project, but didn't break ground until July of 2022. After he broke ground, he stated that things would move fast and that he was anticipating a completion date of Sept 2022. That date came and gone. Then at one point, after the the addition was framed and enclosed, he stated that he was going to focus on other outside projects and only come to our place when the weather was bad. Our project was constantly on his back burner. We were promised that the addition would be finished in time for Thanksgiving that year - again a promise that went unkept. The project was close, but not completely finished. Our addition wasn't completely finished until Christmas time - a whole 5 to 6 months after he broke ground and three months after promised. When everything was said and done and the addition was "ours", he stated that there would be a 1 year warranty on the addition - for defects caused by shifting. Well, a month after it was "handed" over to us, we reached out stating that there was major leaks in the window framing that would only be noticed on a cold winters night where the wind is blowing crazy. I walked in the new bedroom wondering why it was so cold - the heat was on but couldn't keep up. Brian was notified, but was instantly told that we were crazy and that the window fine. Needless to say, the rest of that winter, we had to have the window taped out in order to keep the heat from escaping. In the main area, the tiling job seemed subpar - where tiles would break and click when stepped on and we had noticed that on our new deck, the cement had cracked in the corner where the support beam for the deck was. It took him more than 2 to 3 months to come over to look those items as well as address the drywall shifting that we had experienced. During this time, he also determined that the window was defective and that he would have the window dealt with. He had a guy come over to mud things up and sand, but never came back to paint. It was another 2 months before Brian himself came over to redo the tile and paint the seams that were fixed. Things seemed like they were going well, until we kept on inquiring when the cement deck would be fixed. We would try texting Brian directly and he then claimed that he would text us back - no texts were received. So in July of 2024, I started a group text thread to keep all of the honest people honest. He told his assistant at the time that he tried texting us, but we never got back to him, yet when she texted us, we would respond right back - make it make sense. When I finally was able to talk to him on the phone, he said that he didn't see the need to make contact with us when he didn't know or didn't have a timeline for us. To which I told him - contact us anyway so we know that you at least got our message rather than just blowing us off. How does one conduct business without making contact with their clients. Keep in contact with them even if you don't know. He finally sent someone over sometime in Sept of 2024 to pour the concrete on the section that had cracked. Last contact we had with Brian was October 23, 2024 when we had notified him that the support beam had fallen during the storm the night before and was inquiring when he was going to finish it up. Well, we're midway into March of 2025 and we still have yet to hear back from Brian. Granted, we are luckier than most people from some other reviews that I have read. Our addition is water tight - we do have a corner that needs to be re-insulated, but the overall headache of dealing with someone who blows you off because they're concentrating on outside projects (which I get) but then doesn't get back to you regarding a timeline on when we could expect our project to be deemed worthy enough to his attention. I've held off writing this review until I knew that we would no longer have any other contact with him, but felt obligated to write the review once I read other customers most recent comments. I guess what I don't understand is how you can go from having 5 star reviews in 2021 to 1 star reviews a couple of years later? Make it make sense. Save your sanity, go with a contractor that is willing to keep to a timetable and communicates back with you on a frequent basis."

"Fantastic! Very thorough in all details of the projects. Currently have Bates Contracting coming back for a second remodel at my business."