Get matched with top carpet installation pros in Spindale, NC

"The remodel did not go well. The contractor assigned to our project was very unprofessional as well as the painters, carpet layers, hard wood floor installers and carpenters were hardly craftsman in their trades. Their work was sloppy, as I am constantly finding and fixing poorly finished work. When I approached the contractor, with my concerns, he was very dismissive, basically leaving it up to me to instruct his employees on how to complete work correctly. There were other delays as well, as they attempted to use cheap materials in their work and projects had to be re-done. As a remediation company, they were great, yet their "restoration"/re-modeling work was to be desired."

"Very responsive to come out ainitially and access damage and get fixed as all was paid for by insurance. They also agreed to installing a skylight where the tree came thru (there was not a skylight before). It was installed well and has never leaked. That's all the good news I have folks. HOWEVER we had 'total replacement to original status' insurance coverage and first go around all they were going to do was patch damaged areas of roof. matching tiles "as best they can". After much bickering back and forth, they finally replaced entire roof. 3 times. yes, three times as the first 2 times work was substandard- and eaked. They did not overlap roof tiles and did not flash properly. When insurance overseer finally agreed to redo entire roof to "original" with a 30 year guarantee, she was subsequently fired by the insurance company after the job was done. Inside the house, the subcontractor they hired to fix our wall and ceiling was horrendous. "Johnny" from Mississippi put up a wall that was not linear -nit bowed. He said our house was crooked and he could not fix that. There was a good 2 feet crawl space between inside wall and outside house. We insisted he redo it (multiple times.) till he got it straight, finally, He said "the wife" was being too fussy. Then he replaced smooth ceiling with a popcorn ceiling because he said he couldn't fix the drywall plaster lines...now we have the task of taking off the popcorn, replacing the drywall ceiling, and replastering correctly. . We grew weary of him and decided not to have him redo. As for coming "on time", well, we learned that "on time" is a relative term...seems to mean just showing up sometime in the morning. Bottom line: Don't let your insurance company bully you into using this company and certainly do NOT hire them on your own."

"The installation was great and professional. However, get everything in writing. I was quoted one price and was told that price included a discount. Once the job was finished. We received a bill for the exact amount of the discount!! We called but the representative had quit! We still owe them plus major finance company. FYI Get everything in writing. Do not take any word those fast talking sales reps quote! Ever!!"

"We’re sharing our experience (photo batch 1/3) to inform future customers about the craftsmanship of KJ Natural Stone. We hired them through our contractor for a kitchen countertop and sink. Before pickup, I personally visited their location, where they showed me the slab they would be using, along with the sink. Unfortunately, the final product did not meet our expectations. Rather than making any claims, we are simply sharing photos of their work and letting them speak for themselves. Be aware that KJ Natural Stone may claim they had no direct business with us since they worked through our contractor. However, that does not change the fact that they were responsible for fabricating and supplying our kitchen countertop and sink. We hope this review helps others make an informed decision."

"My husband and I interviewed 3 places for new carpet for 2 master bedrooms and closets (786 sq. ft.). The prices at all 3 were comparable, but we chose Flooring America because the salesman, Steve Railsback, was personable, professional, very helpful, knowledgeable, and very willing to answer all my questions. The carpet arrived within a week and the carpet was installed on the day of our choice. Steve told me that it would take 1 to 1-/2 days to install, but that he would try to make sure that they could get it accomplished in 1 day, if at all possible. The installers arrived at 10:05 AM on installation day and finished the first master bedroom and corresponding closet and left at 2:35 PM. 4-1/2 hours. They arrived the next day at 10:05 AM and completed the second master bedroom and corresponding closet (slightly smaller room with less furniture to move) and left at 1:05 PM. 3 hours. So the job took a total of 7-1/2 hours but they turned it into a 2-day job. Positives: The carpet looks great. The crew was very careful when moving furniture to make sure that the furniture wasn’t harmed and that if it was necessary to take things off the walls, they let us know. I was very appreciative of how that portion of the installation was handled. But… Negatives: (1) They did not clean up after themselves very thoroughly either day. They were actually in the driveway loading the van on day 2 when my husband made them come back and clean up and even then they did a poor job. (2) They parked on the grass without asking. (3) They drove over the grass. (4) They drove off the driveway onto decorative stone severely rutting it. (5) They left 3 fairly large oil stains on our driveway. I asked my husband if I should call and make them come back and clean the driveway and even out the stone since it will take him hours to clean up after them and his response was “I don’t ever want them here again!” He’s very laid back and doesn’t often get angry, but he’s angry now. (6) On day one, Bob asked if he could use the bathroom within a half hour of arrival. I said yes. I shouldn’t have. I’m not exaggerating when I say that I could not go near that portion of the house for over 2 hours because the smell was so bad that I was gagging. In over 45 years of owning a home, I have never had that happen with any other contractor. It was so disgusting! So, if you want a pleasant sales experience and good carpet at a fair price, FA is the place. If you are going to have it installed, go somewhere else!"