Get matched with top marble restoration pros in Hookerton, NC

"Communication non-existent"

"When Johnnie came to our house he took one look at the existing hardwood flooring in our house and said "BUTTERSCOTCH" This after three others said that they couldn't match the existing flooring. Anyhow the next day Johnnie showed up with two pieces of wood that matched perfectly, but informed that it might take a week or two to get enough wood to do our floors. We then settled on a price and signed a contract. After about four days Johnnie called and said that they would bring out the wood to our house Then on thursday they started, and after 3 days I"ve got an additional 1200 square feet of new flooring added to my hose, that matches my old floor perfectly. I'm and my wife are so amazed at the whole crews work ethics. All were very professional and did a great job. I would highly recommend them to any one that wants the best floor available. If it ever came to be that I needed more flooring you can bet I'd be calling them again. Thanks a million to all Ed"

"Brett and his team did an excellent job on the roof! I was so pleased with the job they did, I immediately turned around and hired them to repair the ceiling in the room that was damaged by the faulty roof. I was quite pleased with their workmanship and their attention to detail."

"It has worked out so well for me and my family. And yeah, please do it all day. Please let me know if I can help. Please let me know when I get home, and I will be home in the next few days. Please let me know when I can get you. Please let me know when I get back. Please let me know if I need anything else. Please let me know if I can get you a text or text me or text or call me when I can. "

"They were fine. The sales person was a little pushy. The flooring he ?matched? us with didn?t end up being a good fit for us and it has not aged well. So I wish we?d taken more time to sit with the decision and do our own research on the materials instead of letting them rush us into a choice. Basically we just believed what the Empire sales person told us about the durability and stain resistance of the tile floor we had installed and the flooring has turned out to be a poor fit for our family."

"Mr. Ellis was hired to assemble sunroom which he only came out on a Saturday to work on. We thought he was doing ok until we found out he had cut and electric socket in half and never told us, and also left cement all over frame, windows & house from pulling up lenoleum rug he had terribly installed and we told him it was terrible. He agreed and said he would replace it. He went to a carpet store and purchased himself and never came back to install floor. He sent us a text on April 17th and said carpet came in and he would come Saturday morning @ 8am to install the carpet and never showed up or called. My husband called him twice before sending the text with no return call. We sent him a tex on April 26 with no response today. At this point, we do not care for him to return to do nothing else. He left with the carpet not finished, tools to anchor sunroom down, us having to replace socket and light on deck which was also destroyed. Also, one of roof panels he installed in wrong place. Also, the plywood he purchased and installed is already cracking up and needs replacing. Would like to get thhis finished ASAP."

"Can work on communication but overall good work."

"BEWARE OF EASTERN PLUMBING!!!!!!!!My mother was extremely satisfied with Jeff and his professionalism for years but the owner and receptionist were horrible. My mother told me the receptionist had been very nasty with her one time a few years back with an emergency issue but Jeff was so nice she decided to let it go and keep using them. And we have used them on multiple occasions since then. After years of being loyal customers giving many many referrals (several family members and close friends)and thousands of dollars spent the owner showed his true colors. I’m a recently retired from the US Army out of Ft Bragg’s Special Warfare Center and School with 20 years of service and multiple combat deployments. Just to give some perspective and background. I attempted to address the issue with the owner after I had an issue with the receptionist myself while scheduling an estimate for my aunt’s bathroom remodel and repair. The receptionist was extremely rude during initial contact but I went through with scheduling. When no one showed up and I called she gave all these excuses about wrong phone numbers etc. I knew her background from not only my mother but other customers and employees. So I went over the phone number several times during the initial contact and had her repeat it to me. After several hours of wasted time because of the no-show the owner came for the estimate. Once I went over the issues with the receptionist he placed all the blame on me rather than accept the fact he has some serious issues with his employee. I will not go into the disrespect I encountered regarding my military service as I provided background to the owner in an attempt to assist in fixing the issues with his incompetence as well as his receptionist. But what I will do is start WARNING as many military veterans and elderly potential customers in the Greenville and New Bern areas about my family’s disgusting customer service experience. DO NOT USE EASTERN PLUMBING!!!!!!!!!!"

"Adam did a great job with all installations and repairs required of him. He was knowledgeable, professional and willing to do what ever he was asked to install or repair. Offered different options on how to do each item listed. I was very pleased with his work and wouldn't hesitate recommending Adam's work."