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"The plumbing job was left incomplete and not done properly. After scheduling and them rescheduling Jacob came out on friday to the house. After the work was performed we realized there was no water to the kitchen and no hot water in the master bath. So we went without for the weekend. We scheduled an appointment online the following saturday. We were told someone would be out monday then that got moved to tuesday. Finally on tuesday afternoon they came back to complete the job and return our water service."

"ought a Lennox A/C system (through COSTCO) and Mitch Wright, Plumbing, Heating, & Air was the contractor assigned. I delayed posting review to allow time to correct “mistakes”, but they have done nothing. Mitch Wright sent a salesman out who was not on time for the first visit, so a second visit was required. He wasn't on time for the second visit either. He wrote me a quote for 16 & 18 SEER system, but the major systems stated “Model and efficiencies may vary”. I told the salesman I needed a quote with model numbers, and if I pay for a 16 or 18 SEER2 system, I expect to get a 16 or 18 SEER2 system. He provided an updated quote and assured me I would receive the efficiency I ordered. I accepted the offer. I told him I expect model numbers to match on install day. Mitch Wright installed different models of equipment (outdoor A/C unit, furnace, and thermostat). When I informed installers about the error with the outside A/C unit, they claimed it was an upgrade. When I informed the salesman of the error, he told me not to look at the ENERGY GUIDE and that they shouldn’t add those because they don’t mean anything. I told him the model number was wrong, and he brushed me off, telling me to contact someone else. I bought a low-NOx furnace ML180UH090XE48BK, but Mitch Wright decided to install a standard furnace ML180UH090E48BK. No idea the cost difference, but generally, low NOX costs more and is better for air. I am up in the middle of the night because the furnace exhaust through the roof is leaking due to the poor craftsmanship of Mitch Wright Installers. Their sloppy installation is damaging my property! I cleaned up water after discovering a leak to prevent further property damage and placed towels to catch rain that drips through. The furnace has new code flashing. The installers did not properly seal the air handler, and condensation formed at the air leaks. Water leaked all around the air handler and into the furnace. I had to seal the air handler that evening to prevent (further) water damage to the furnace. All the duct connections to the air handler were leaking air and causing condensation as well, requiring me to fix them. Air was leaking at the connection on the inlet side just past the air handler, sending unfiltered air into the blower. The furnace developed a fault code on the same day as installation. This all occurred on Thursday, June 26 2025. Mitch Wright has done nothing to correct their “mistake”. All they did was send this email: “I do apologize for the mishap between EL16KC1-047 and the EL16KC1-048. We are actively looking into the situation to provide a resolution to you and your home. We are currently discussing the differences between the 047 and the 048 model that you received. In the past, Lennox has substituted both of these models out due to product availability. As of right now the response we have received from Lennox is that the 047 model was created to hit different targets, within different market requirements. Our marketing standard is the 048 model. We wanted to contact you before the weekend to assure you that we are working on it. If you have any further questions or concerns, please don’t hesitate to call our office or email us back. Thank you for trusting us with this matter.” Don’t trust these people with your home! Look at the Yelp reviews; they offer another perspective of this company."

"Todd and Matt Clayton showed up on time, got the work done quickly, and exceeded expectations in terms of advising on recommended next steps as well as the quality and completeness of the work. Well done!"