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RW Heating, Air, Plumbing & Electrical Inc.
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
One of the most popular heating and cooling companies in Northern MS, RW Heating & Air has dedicated our business to high standards. OFFERING NEXT DAY A/C INSTALLS - we have the product on-hand and ready to install. We do everything we can to provide the best quality in all of our services whether we are doing installation, maintenance or repairs. Our friendly customer service staff will make every effort to get your problem taken care of fast, even on nights and weekends. Our skilled, licensed HVAC, Plumbing, and Electrical Technicians will provide you with efficient, professional service. Our team takes pride in offering the area’s best customer experience. We pride ourselves on value, by providing quick and cost-effective solutions from friendly technicians. You can rest assured that we won’t try to up-sell you on improvements you don’t need. If it doesn’t make sense for our customer, it doesn’t make sense to us. Doing business the way we’d like to be treated means being upfront, honest, and considerate of your home.
Business highlights
Se habla espanol
Emergency services offered
25 years of experience
Services we offer
Ceiling Fan Installs, Diagnosis/Inspection, Drain Cleaning, Electrical, Ext Lighting, Gas Line Replacement/Installation, Generator Installs/Repairs, HVAC Repair/Replacement/Maintenance, Panel Upgrades, Plumbing, Plumbing Repairs, Recessed Lighting, Security/Motion Lighting, Septic Tank Service, Sewer Line Repair/Replacements/Backups, Sump Pumps, System Cleaning Services, Tankless Water Heaters, Video Inspection, Water Heater Installation/Repair/Replacements, Water Line Repairs/Installations
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.148 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 6% | ||
| 6% | ||
| 2% | ||
| 17% |
Showing 1-25 of 48 reviews
John S.
May 2024
Todd and Matt Clayton showed up on time, got the work done quickly, and exceeded expectations in terms of advising on recommended next steps as well as the quality and completeness of the work. Well done!
Alex B.
Feb 2024
I called and requested to have someone replace my igniter on my water heater as the pilot light would not light and there was no spark. They were quick to send a technician (with no notice of an inspection charge to send someone out) but upon arrival the tech said I needed a whole new water heater for $2500. I believed this to be incorrect and also too expensive for what it should cost, so I proceeded to go with an alternative company who ended up replacing the igniter and fixing my issue for nearly 1/4the price! A few weeks later a bill came in the mail from RW that I owed $140 for the technician’s time. This tech spent no more than 30 mins at my house and did not perform any work. They told me everything I already knew about the water heater and why it wasn’t working. I felt that they were trying to upsell me a water heater instead of repairing the small part that needed repaired. I called and complained. The last contact was made by myself in which they never responded and continued to send me a bill in the mail with it going “past due” and going to collections. I escalated this to the owner of RW and got them to come down to $99 from $140, but still consider this to be a scam as no work was done and only a quote was given to me. For all I know, RW could go around quoting real high and then collect the charge to send a tech out without ever work being completed. When finally giving in to avoid collections I was offered to pay with credit card. After they received my credit card information they explained that there was a 4% charge to use a credit card. They should explain that before offering that as a payment option. Also, it speaks to the companies’ culture that they pass the credit card charges down to their customers. I wouldn’t expect any less from them. I would like my $102.96 back from RW and hope that this review serves someone else in the future well.
Dentye T.
Jan 2024
Excellent work and completed in a timely manner
Michael F.
Dec 2023
They were called in about 6 weeks ago to fix a simple leaking faucet. The problem recurred in about 6 weeks. I got significant blowback about whether there would be an additional service charge. They should stand behind the work. The technician and receptionist/agents were professionsl, management doesn't understand about making customers happy within reasonableness.
Tracie B.
Jun 2023
Hired these guys to repair my kitchen sink. They started the job and never returned to finish but demanded payment at the start of the job. When called to see what happened, the receptionist constantly lied and said they were on their way. I was even sent a text message after the conversation that stated they were coming (another lie). I called one last time to see if they would show up, the receptionist got nasty with me on the phone because I was upset that they lied to me and did not finish the job and hung up on me after I asked for a refund. They will scam you. Carry your business elsewhere!
Rick S.
Oct 2022
RW was called for a Pressure Gas test quote and I was quoted $450 plus any extra person to do the job ($140. per hr) and a Gas Hot water tank install ($140). I was told that all permits were included. I agree with the quote. James (RW tech.) came over to do the job and had to reschedule he told me he had to get some help. The only gas item in the house was the new gas hot water tank that needed to be installed. There is no gas stove in the house. The job was scheduled for 10/29/20 and James and his helper did the pressure test and installed the gas hot water tank. It took them 3 and a half hours to complete the tank & pressure test. James had to get some extra PVC, traps, and other parts ($275) for the Gas hot water tank. My total charge was $1,240.00( Visa). When the Code enforcer came to approve the work I was told that there weren't any permits filed I was asked who did the work and I show him my RW contract. Code enforcers ask me to call because they want to speak to them about the permits. I call RW and was informing them about the needed permits and I was told that they have been pulled them. I ask RW to speak to the Code enforcer here at the house and all of a sudden RW hung up. I call RW back several times but RW didn't answer my call. I ask the Code enforcer to recheck for those permits prior to leaving and he confirm that there no permits had been pulled. As time passed while working on my remodel house, RW was still trying to dodge responsibilities. I call RW for months for those permits and now I was told that another pressure test had to be done and I had to pay again. I ask to speak to James' manager or the owner to complain about these charges and the unfile permits. The owner was always too busy and could not take the call. For months back and forth with RW, I was told that I would still have to pay for another test to get a permit. I explain to the owner that no permit was pulled and I was told by the Code enforcer that if they pulled a permit it only had to be amended. Therefore they told me they will handle it. As time passed once again I was misled by RW. While thinking that the permit was in I notice the end of the nipple of the gas hot water tank and the connection for the stove wasn't correct. On 1/20/21 I had to pay ($177.45 ck # 1164) for the nipple to be put in correctly which RW (James tech.) did as well. At this point, I asked RW, not to send James back to my house. Everything he had done was wrong and no permits had been filed up to this date. I had to repay for everything RW tech. had done (Gas pressure test, gas nipple which wasn't on correctly, unfiled permits, additional install (PVC)) plus cleaning up the mess that James was called off the job to do another job. The only thing I want RW to do is to either get a permit for the gas hot water tank they installed or get an amendment to the original order. There is NO PHYSICAL WORK NEEDED at this point. The tank has already passed Code inspection, just needs the permit enter on the computer. But RW is stating that they didn't put the gas hot water tank in, therefore if they didn't install this new gas hot water tank why was I charged $1240.43? Please note that there was nothing else in the house that was running on gas but the new gas hot water tank. In addition to other purchases for extra parts, why was I charged? I know it didn't take 3 and a half hours to complete a pressure gas test with no appliance. Why was PVC purchased by James (tech) for a gas pressure test?
Response from RW Heating, Air, Plumbing & Electrical Inc.
"RW Heating, Air, Plumbing, and, Electrical, Inc, does'nt agree. Our Technician, James did come out on 10/29/2020. A pressure test and also cut out the cast iron to replace it with PVC scheduled 40. The total of the invoice is $1277.64. You signed off on the invoice. I have the invoice before me. A HOT WATER HEATER WAS NEVER INSTALLED BY RW HEATING AND AIR. YOU ARE WANTING MY COMPANY TO GO BEHIND SOMEONE ELSE WORK AND PULL A PERMIT. RW Heating, Air, Plumbing, and, Electrical, Inc, do not do that. We only GUARANTEE/PULL PERMITS FOR OUR WORK ONLY. You also had [Member Name Removed]PLUMBING SERVICE INC OUT ON JUNE 13, 2022. [Member Name Removed]plumbing service pulled (3) gas pressure tests. Why didn't they pull the permits you needed? Obviously, there is something going on behind the scenes. You need to get with the company that installed your Hot Water Heater, to pull the permit for you. That's the correct way of taking care of your issues not to blame it on another company because they will not do something that our Insurance would not cover. RW will not pull a permit on something we did not install is the bottom line. Thank you for doing business with, RW Heating, Air, Plumbing, and, Electrical, Inc."
Pamela L.
Sep 2022
They give u one price just to get your business an then once they get done with the job they shoot the price up they are scam artist do ever use them.
Response from RW Heating, Air, Plumbing & Electrical Inc.
"You were told upfront on your plumbing issue that it would be a time and material job. I'm sorry your job was extensive and cost you some money to get fixed. You agreed to the time and material job. Thank you for using RW Heating, Air, Plumbing, and Electrical, Inc."
Brian C.
Aug 2022
Went very well, took only an hour, would hire them again!
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you so much for this great 5 star review!!! We are so glad to hear that you will use RW again in the near future!! It’s customers like you who help boost our teams attitude, so Thank you again and we look forward to helping you with any other projects that may arise in the future! -RW"
James P.
May 2022
Put in a new line
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank [Member Information Removed] so much for the kind words. RW Heating, Air, Plumbing, and Electrical, Inc. appreciates your business."
James J.
May 2022
Great! Outstanding!! Really satisfied with the job that was done
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for your business. Please let us know if you need RW in the future."
Carol D.
Mar 2022
Don't waste your time and money on these people. The plumber walked up to my house smoking. Did not have the correct equipment to clear the clog. Charged almost $500. They would not leave until I wrote them a check. They don't take cards. They immediately went to the bank to cash the check. They did nothing. I called another PROFESSIONAL plumber. Upchurch Services. They cleared the clog because they brought the correct equipment. The technicians were very professional at Upchurch.
Response from RW Heating, Air, Plumbing & Electrical Inc.
"[Member Name Removed] RW Heating & Air, Plumbing & Electrical, Inc., did reach out to you the day of service to make it right. My technician fixed the vent for your kitchen piping. Also, changed out Delta Cartridge for your upstairs shower. That's what you were charged for. My company also gave you a thirty-day warranty on the work that was performed. We never knew there was still an existing issue. Our company does accept credit cards however, there is a convenience fee. RW Heating & Air, Plumbing, & Electrical, Inc., makes only one bank deposit per day. Your check was deposited the next business day. RW Heating, Air, Plumbing, and Electrical, Inc. appreciates your business."
Bryan S.
Dec 2021
RW came on short notice, diagnosed the issues quickly, demonstrated resourcefulness in obtaining a part of which there was only one left in Memphis at the time. We were delighted with the work and with their bedside manner. I'd hire them again in a second! And we couldn't recommend them more highly. On top of all that they seem to care about being good people.
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
Agnes P.
Feb 2021
It went very Well
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
James O.
Feb 2021
Everything went well and the installers was efficient. I was surprised by the 3.5% increase in price because I used a credit card but when I spoke to the manager she explained it was on the invoice and agreed to reduce the price but I told her it was okay
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
Strickland M.
Dec 2020
They did an outstanding job. No complaints. This is the 2nd hime I’ve lived in that ’ve had to utilize their services for new HVAC installation.
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
Jaylan G.
Dec 2020
The prices and services was wonderful
Joyce P.
Dec 2020
Great! Very pleased with the team!
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
Jessica L.
Dec 2020
Prompt, fast, and informative
Terry K.
Oct 2020
Very well. Work was well done and very competently.
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
Jackie T.
Jun 2020
My personal problem is the service charge per visit. I told them what was going on with my shower/tub, I assumed he had an ideal and would know the price up front. But service charge to check it out, understandable. Another service charge to fix it, hourly. Did not deduct the first service charge since I chose them to fix it. (Now I know) He did good work but I think it was a little expensive for what was done. My opinion only!
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
Larry L.
Jun 2020
I was informed when the technicians were on the way and they arrived prior to the 8:30 am start time. They finished up the work in less than two hours and left all in a clean and orderly fashion. Both technicians, Todd and Darrell, were professional, polite, knowledgeable and answered all questions I had. Two days prior to coming on site their supervisor gave me a price over the phone for the work I needed, based upon a series of questions. Based on this price I hired RW as I had also priced the job with a competitor, who gave an estimate that was over twice what I had paid to RW after coming onsite to view where the work was to be done.
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
Jonathan F.
May 2020
They came and worked on the leak the same day I called. The next day, a Saturday, the unit began to leak again. I figured it would be a few days before they would come back since it was the weekend. They came out that day and fixed the leak no charge and it hasn't leaked since. They stood behind their work no questions asked. They are trustworthy and reliable. I would definitely hire them again.
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
James S.
Apr 2020
Called them late afternoon, they were there the next day and completed the work in around an hour. They waited to make sure nothing was backing up and told me to call them if I had anymore issues. Very quick
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
Steve T.
Mar 2020
They were very professional and timely
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
MIchael(Mike) S.
Mar 2020
great would hire again.
Response from RW Heating, Air, Plumbing & Electrical Inc.
"Thank you for doing business with RW Heating, Air, Plumbing, and Electrical."
Licensing
State Contractor License Requirements
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FAQ
RW Heating, Air, Plumbing & Electrical Inc. is currently rated 4.1 overall out of 5.
RW Heating, Air, Plumbing & Electrical Inc. accepts the following forms of payment: CreditCard
Yes, RW Heating, Air, Plumbing & Electrical Inc. offers free project estimates.
No, RW Heating, Air, Plumbing & Electrical Inc. does not offer eco-friendly accreditations.
No, RW Heating, Air, Plumbing & Electrical Inc. does not offer a senior discount.
Yes, RW Heating, Air, Plumbing & Electrical Inc. offers emergency services.
No, RW Heating, Air, Plumbing & Electrical Inc. does not offer warranties.