Get matched with top glass and mirror pros in Eldon, MO

"I hired Tim and team to repair and paint my popcorn ceiling that had water damage. They did an excellent job. In addition, I hired them to remove a tub/shower combo and replace with a larger footprint shower and also shiplap above the vanity along with new sinks and counter. All items were well done , even my retired contractor brother in law was impressed. I highly recommend Tim for any rehab jobs."

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"David (sales personnel) was great in explaining the materials and helping the family in choices from changing tub to a shower. Sherezad was great in finding medical chair for the shower for elderly person. The project manager Jarell helped with the finish touches. The Quinn was excellent painter."

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First off, the salesman Russell was great.  Very knowledgeable and informed on all aspects of what he was doing.  I explained his was the first of three bids I was planning to get and he didn't get pushy.  He did still try to close the sale on our first meeting but that's his job.  He was also easy to contact and prompt to return calls.  After talking to him for a while you start to wonder why in the world is this guy selling windows?! (Not knocking window salesmen)  An interesting guy and a big part of the reason I chose Window World.

Next, the windows.  I'm not a home improvement type person, but they seem to me to be very good quality for the price and are a huge improvement over the old 1970's era wooden single pane windows I had.  I could immediately tell a huge difference in how they keep the wind and cold out.  Several of my friends in the construction industry were very impressed with the build and quality when I showed them.  Time will tell further, but based on what I see, and lots of research, they are a huge step above basic builder grade quality.

Last, the installation.  The windows arrived ahead of plan and installation was scheduled quick and easy.  They guys called when they were on the way and arrived on time.  Overall everything went well.  I did ask them to re caulk one of the windows as the bead was pretty ugly and got dirt in it.  They took care of it right away.  I later noticed one of the screens had a tear in it and they came back promptly and took care of it.  Based on my experience, I expect to get good service in the future if needed.

A few small problems.  One of the installers was standing on my front porch smoking.  I believe you should ask the customer first if that's OK.  I did politely ask him not to smoke.  I guess I should have also asked him not to leave cigarette butts in my driveway. When they took the windows off the truck, a bunch of broken glass fell off and was left on my driveway.  Per their paperwork, a normal amount of post construction clean up is the customer's responsibility but broken glass covering the width of my driveway is beyond normal post construction clean up.   I didn't notice that until a few hours later so I just cleaned it up myself but I did contact the project manager and let him know about those issues.  Another thing, as noted on their paperwork, they are not responsible for damage to shrubs or landscaping.   I pointed out a particular shrub to the installer and they said no problem, they could work around it, but it was stepped on and destroyed. 

As I stated though, I consider these to be small problems and will be purchasing more windows from Window World in the future and would recommend them.

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"They did fine. Once we got everything ironed out, he came when he said. They even cleaned my mirrors for me even when I didn't ask them to. I don;t think he's actually doing windows anymore. I think he just did it for me because he had that deal so he has to honor. I didn't really shop around much. He did a really good job. He could have been better about responsiveness. When I was initially trying to schedule, he was I'm on a roof or I'm doing this right now. Can you call me back? Instead of making it a point for him to call me. I think that would be my only complaint. He was on time so no issues there."

"Install process went smooth. Anytime I called they were always very helpful. Only real downside was that the glass break sensors didn't adhere to the wall well. Support recommended screwing them to the wall and that fixed it."

"Things went well. The work was done meticulously. They cleaned up every day and communicated well as to any stoppage. i.e. Weather stopped job for two days and I was called to inform me. All nail holes were painted to match the color scheme. The bottom line: my home looks fantastic."

"These folks are very busy; book early. My shower and floor are beautiful."

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Since we are absentee owners of a home in Bluffton I used Angie's List to find a company to get an estimate on the repair. I contacted Southern Grace and within  2 hours received a call back with an apology for taking so long to respond. Because they just happened to be in the area they were going to look at the problem and get back to me.

I got a call expecting an estimate and time frame for repair but instead was told " it wasn't a big deal so we just went ahead and fixed it but there's no charge !!" This took about  6 hours from first call to problem resolved!

I would have been ecstatic just to get a timely call back from a contractor but this company obviously based on their ratings takes customer service, responsiveness , professionalism very seriously.  I'm happy to know I have someone local I can comfortably rely on if I have any exterior home issues in the future.

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"Very polite and courteous young man. Work was very efficient and his labor fee was very reasonable. I will keep this business in my contacts for future jobs."