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"This company was not upfront with their pricing at all. I feel like I was robbed. I was expecting to pay about $300 for my pool to be closed for the year. That is roughly what I have paid in the past 2 years. This company did not tell me that they were going to charge $203/hr between 2 people. They did no other repairs, just felt like charging $1,100 to close a pool. I did not know I was going to be paying someone what I would pay my lawyer to close my pool. I would never have used this company if I would have known I was going to be paying over $1,000 to close a pool. That is insane how they feel comfortable charging that much. There are so many other great pool companies in Springfield to choose from. Please take my advice and use an honest company. I will never use this ridiculous company again."

"Took longer than expected, but finally got it done. BNC was great. They kept me informed and up to date on what was going on. They just had some problems with getting subs to my job. Very pleased with the way it turned out though!"

"My dad, who lives adjacent to us, was helping haul sand for our pool. He called Pitchfork (yesterday) to find out the price. He was quoted $31 for limestone sand. We get there and ask for creek bed sand instead. He puts three scoops in the bed of my dad’s truck and one scoop in my trailer. All is well. I go into pay and he charges me $175. I told him we were quoted $31 a scoop. He said creek sand is more expensive - twice the price - and waves it away saying Biden is in office, so things are more expensive. I was annoyed, but paid because I didn’t clarify the price of the creek sand before he scooped it in, which is on me. As he’s processing my card, he looks at me and says, sharply, I told him that on the phone yesterday. Not liking his change is demeanor toward me (I’m the one paying $175 when I expected $90), I go get my dad, confident my dad would have mentioned it being twice the price had he known. When confronted with the discrepancy, the owner immediately starts *yelling* at both of us, saying we’re accusing him of cheating (we didn’t) and telling him how to run his business (again, didn’t) and he can’t give us that price for creek sand. When there was a lull in his rant, I told the owner that my issue is that he looked at me when my dad was outside and said he (owner) had told my dad the price for creek sand on the phone, but that it was untrue. He then started yelling louder and said he would give me my money back and took the ticket out of my hand. Shaking, I said, fine. Then, resuming his rant again, threw the ticket down and said, “No, never mind! You people always want something for nothing and don’t tell me how to run my business.” Angry and a bit shocked, I told him I wasn’t asking for a refund, but an acknowledgment that he was not honest about his communication on the price with my dad, which he refused to give. Once my dad was present, he steered away from the merit of my dad’s statement and instead, focused on attacking our character as wanting things for free that he has already paid for (again, I never asked for a refund - he’s the one who brought that up). Then, even more appalling, he told us he we doesn’t want our drama (??) and to get out and he would not do business with us. As we’re walking away, he yells that he never wanted to see us again (!?!?). Uhm, no problem there. We said nothing in return. He has his $175. I have (overpriced) sand. He was rude, belligerent, unreasonable, dishonest and frankly, a little unhinged. My reason for the review is not to dispute what he charged, rather, to forewarn people of his behavior should they choose to do business with him. He seems very nice, until…and the switch flips very quickly. Yikes."