Mr Rooter Plumbing of The Twin Cities

I would never use this company again. If you need addition backup work. High pressure sales that take advantage of your situation.

Everything when dry well. Tyler was on time. Review the options with me. I selected one and he got his equipment and went right to work. Got job done quickly. Cleaned up and was on his way

Tyler was pleasant, professional and informative. I would definitely recommend Mr Rooter & Tyler

Had a VERY hard-to-fix break in the sewer line. Sam and Stephen figured out a workable solution. They were very informative and helpful and showed me what was being done at each stage. I am very happy with the work that was done. If you have a sewer line problem, this is the team to call!

I would absolutely use this company again. I had them come out to take a look at my shower plumbing as my pipes froze with the cold weather. Dennis came out and started his diagnosis by removing the shower handle cartridge as he thought that could be the issue. After doing this and testing the shower he diagnosed that I probably had a pipe freeze in the garage. Dennis recommended either putting holes in my ceiling to locate the pipe, which was costly, or try heating the garage with a space heater and see if that helps. I decided to do that and give them a call if it didn’t work. As Dennis completed his work he said he was not going to charge me anything as it didn’t feel right to charge me when the problem wasn’t fixed by him....who does that these days? I’m glad to say that after a few hours, my shower is now working! So glad I chose this company to come out and look at my shower. They saved me a ton of money!

Very well.

Mr. Rooter (Minneapolis, MN) was recommended to me as a preferred plumbing vendor for Renter's Warehouse, my property management company. In March of 2017, I commissioned Mr. Rooter to address a leaking jacuzzi tub and leaking kitchen faucet. The jacuzzi tub required extensive and expensive re-work as it continued to leak after it was deemed fully repaired by the Mr. Rooter technician. This need for rework was only flushed out by the general contractor who requested my tenants test the tub prior to him installing a new ceiling, drywall, and flooring that were all damaged by the leak. Thank god for the diligence of this general contractor and his wariness of the plumbing "fix". Fast forward to this week as I receive the results of a home inspection and learn that my brand new, Mr. Rooter installed kitchen sink, sold to me as the source and solution to my kitchen sink leak problem, is in fact leaking at the supply line fittings. I asked the manager to do right by me and give them an opportunity to take responsibility for their workmanship and was told that they hold firm to their 30 day warranty and opt not to even take a look at the situation, much less resolve it. This leak was detected 3 months after the "fix" as the house had been vacant for the majority of that time. I did not intend to write a poor review in April when I had difficulties with jacuzzi leak root cause identification and resolution. However, when the manager abdicated any responsibility towards the poor job identifying and resolving my kitchen sink leak, I felt obligated to share my experience so that others are aware of the poor service I received.

Noticed water in the basement, Called Mr Rooter for a quote, they wouldnt give a quote but said a plumber would come out and quote. Plumber came out next morning and quoted $900-$1000 to jet it out. So I said I will try it with a snake first. Tried it with a snake and didnt have any luck. Around 9pm called Mr rooter to have them come out and Jet it out. Guys came out and quoted $1300 now. We couldnt use sinks, toilet, showers etc... unless that drain was cleaned out. So I was in a dead end and had to get it done. I felt like they knew that and thats why the charge so high. It took them aprox 30 min from arrive to packing and leaving. They got it done but $1300 in under 30 min was an insane charge. Service was good, pricing was horrible.

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No problems.  I have used Mr. Rooter since 2001 on my 88 year old house.  Alex is the best.

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They went the extra mile to try and help with the problem. They arrived quickly and on time. They did a good job. We were pleased with the service.

I discovered in the middle of the night that I had no water from any of my faucets. I assumed my pipes were frozen, and called Mr. Rooter since they had 24-hour emergency service. The VERY kind woman I talked with said that it was OK to wait until morning and that she would send someone by at 8. Around 4AM the water was back and I called her to cancel. She suggested that someone come by anyway--no charge--just to check and figure out what had happened. She called around 8 to say that Stephen would be there in about 15 minutes. He arrived--also very kind and friendly--asked me questions (e.g., water sputtered when it first came back), said that the water had been turned off, that I was not actually at risk of frozen pipes (the location of my condo unit), and left. So no work actually performed, but a very favorable impression! (The city had turned the water off to do some work and had left notes on people's doors, but for some reason not on mine)

The technician seemed to not know what he was doing. Every time he would make a repair something else would happen with the piping. I thought the pricing was very high because of how much time they had to spend fixing the problem. He spent at least 2 hours trying to fix a small leak. He did finally get the issue resolved. I had no problem scheduling the service but the workmanship was poor. I would not recommend this company to anyone.

For the quality of the work I'd give them an 'A'. They were very professional, quick, knew just what he was doing and he got right to it. He was a comfortable guy to have in the house. I wasn't too happy with the price. I thought we had an understanding but he charged me $600 to put the pipe in and $250 to put the monitor down.

I've called Mr. Rooter a couple of times and they don't charge unless they do something. He will come out, check out to see what your problem is and then they will give you an estimate for the job, so it's per job, not per hour which is kind of nice sometimes.