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"The owner is amazing and knows what he is doing"

"After the big hail storm that happened at the end of May we had an employee of Warner Restoration stop by to talk about potential hail damage. The individual appeared knowledgeable and informative. We opted for roof repair (shingles) and window wrap replacement for about half of our current windows. There was a bit of a delay from when we signed on to when the team came out to work on the roof – but the first red flag was the lack of communication after signing up and agreeing to their services. No one told us when the team was coming out to work on our roof and we (the customers) had to reach out to Warner (multiple times) to find out when they were planning to do this task. With my experience with Warner there are 3 specific issues to call out: Issue #1: My sunsetter awning was incorrectly installed back on the roof. Ultimately it needed to be removed and the area needed to be reshingled due to how it was incorrectly reinstalled. It took so many calls to get this fixed. We were not always able to get a hold of someone, and for 3~ weeks we were given dates and times someone would show up but no one ever did. No one would even call or text to explain they were not coming. My final experience with this issue I called Warner an hour after no one showed up to the promised time and was told to give them another hour to show. I waited 2 hours to follow up and ask what was going on and was sent directly to voicemail (a common occurrence over the weeks). I then *67’d and the call was answered on the second ring. Ultimately I feel as though Warner was trying to fit this repair in between other jobs they were working on and that nothing was actually put on the schedule. It feels as though it was not actually scheduled for a team to correct this issue until I refused to stop calling after the 3rd week of feeling ignored. The roof was done 6/27/2022 and my issue wasn’t fixed until 8/2/2022 (5 weeks later). Issue #2: They installed the incorrect color & texture window wraps. Because they installed a product we did not order they offered to install the remaining window wraps on the other windows (so they would match). Warner Restoration classified this as “free work” but I am not the one who delivered the wrong window wraps and I am not the party who installed the incorrect window wraps. I would have preferred to have the window wraps I ordered instead of the ones currently on my home… which brings me to the final issue: Issue #3: The team that installed the window wraps did a TERRIBLE JOB. We had our final walkthrough with Warner (though no one, to my knowledge, has checked the roof so hopefully there is no issue there because I do not want to deal with this company for even a warranty issue at this point) and showed the poor installation of the window wraps. The gentleman at our final walkthrough expressed that Warner Restoration surely would like to make sure their quality of work reputation remained intact and explained the owner was out of the country on vacation but we could expect someone to reach out to us the week of 8/7/2022. No one has reached out to us yet – and given the lack of communication we’ve experienced since the week of June 20th I don’t expect anyone will. Although, if someone does reach out to correct the terrible job for these window wraps I will happily update that in this review. If you have a simple roof repair job, I’m sure that you will have no issues with this company. If you end up needing to have work done that requires communication: good luck. Update: on Saturday (8/13) Warner sent people out to take photos of the window wraps. They did not reach out or attempt to communicate with us that they were doing this. On Monday (8/15) I called the city to see if they had requested an inspector yet and I found out the permit is still open and no inspector has been requested yet."

"It was a great experience with their company. They were on time, neat and the build was exactly what we talked about."