Controlled Air

Scheduler responded within 15 minutes and repair person was at my house within 3 hours, after they completed other already scheduled stops. The problem was intermittent and we opted not to install a new part at this time. They spent quite a bit of time explaining how I could check things myself if it happened again.

A capacitor needed to be replaced. It costs $35. They charged 292. I feel It is price gouging. On talking to a manager, he said that insurance, inventory cost etc more than justifies their “reasonable” charges.i will never go near them. Only reason I went with them was because they installed it. At that time I could talk to the owner and he was very reasonable.

Checked furnace and air conditioner. Both found to be meeting specs and in good condition. Air Conditioner is older and no repairs recommended.

Confirmed other company's diagnosis, but beat their price and found warranty coverage.

Appreciated the professionalism and quality of work.

Called Controlled Air up to check my appliance gas connections, as I suspected possible small leak(s). They scheduled a window of 8 to noon to come out for the following day. The person arrived right about noon, did just a quick smell test, and said there was a leak in the gas dryer connection. I expected it would be fairly standard parts required, but he had to leave and fetch some things, and then came back to replace both the shut-off valve and the the tubing leading to the dryer. Actual time worked was about a half hour, so the $298 tab seemed a little bit high to me ($99 just to come out + $199 quoted to fix the identified leak), but better than having a house explode, and probably good that he replaced the local shut-off valve and not only the appliance connection. Unrelated, many years ago at our previous home, Controlled Air installed a new A/C and A-coil, and price/work done then seemed reasonable.

top notch experience....sales team is very knowledgeable (engineering background), installation team was also very capable and efficient in how they worked.

Work was top quality and was completed quickly. Previous service call charge was credited to the purchase. Sales agent was clear about a range of options with no pressure. Previous positive experience with this company fixing a faulty air conditioner was what guided us to them. It was a good decision to do repeat business with them.

Excellent work! Very swift, and knowledgeable workers. Everything went slick! I would hire them again, for sure!

They provided the approximate start date well ahead of the actual date. They then sent follow up emails to let us know exactly when they were starting. They did the work as scheduled, within the expected time frame and at the exact price quoted. I like the work to not only be done well, but look good (i.e. straight runs, plumb, etc.). They met my expectations. Everything was great...until we had a problem with the cooling mode of the ASHP. They came out within hours of my call (on an extremely hot Friday afternoon) and took care the problem in short order. The technician was an A+ in my opinion. Courteous, knowledgeable and efficient. P.S. They made processing the three utility rebates (two electric and one gas) a breeze.