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"Called another company originally they asked how old the furnace is and I said about 5 yrs. old (it is 6 yrs old). They informed me that I should get a hold of the company that put it in because it should still be under warranty, which after I looked it was. So I called Service Today to set up an appt. to have them look at it. Andrew came out and with various questions asked I said that the thermostat we have is wifi and that is how we run it. Comcast upgraded the wifi in the neighborhood the day before and it was today I woke up and noticed that the thermostat wifi was not connected to the wifi anymore. He looked into it and noticed that when I put it on heat via by phone app or manually by the wall thermostat, it was turning on the A/C instead and visa versa. He came at a price to me of about $350 to run a diagnostic to find the issue. He did and then he comes back and tells me that the thermostat itself is burn out (I bought the thermostat from them when I had the new furnace installed 6 yrs. ago). Andrew goes to his van and of course comes with only 2 thermostats that he has on hand. One is not wifi and it was $350 or so and the other was $800 which was wifi programmable. He did say we could just go and get one from Best Buy or something but we would have to install it. We decided on the lower cost of the 2. As he was installing it I looked up the retail cost for the same exact one he was putting in (Honeywell T4Pro) and it was $75 at Best Buy. I mean really.........that much of a mark up in cost!!! It is like this company does not understand that we are in a pandemic and that money for so many people is really really tight!! To gouge customers like that. As I sat in my office crying about the cost I let myself get washed into, after a while I asked Andrew why such a big cost increase on the thermostat. He said he has nothing to do with the pricing of items, which I understood. Andrew was a nice guy and just doing his job. I put this gouging at the feet of the company because right now, people have to decide to either pay a heating/electric/etc. bill or pay a company a massive cost to have a thermostat put in. Andrew did take down some wires that were for a humidifier that was on the old furnace prior to installing the new one and also cleaned some dust and lint from the furnace. Will I call these guys again, only if I know that there is something wrong with the furnace that is under warranty still, other then that, I cannot afford them. They were better when they were Airtech. The C rating I gave it has more to do with how nice Andrew was then the company. For the company itself, I give it an F"

"Let me say, there are fencing companies, and then, there is Garden Structures & More.  You really cannot even begin to compare the two.  Hal is a top-notch craftsman from start to finish.  This was not a typical fencing job, where sections are brought in, posts are set into the ground and the sections attached to the posts.  This was an entirely different experience.  The fence was built on site, board by board.  The vertical boards in the lattice actually go all the way down to the bottom of the fence. Of course, doing it that way requires a bit of a mathematical genius, when you are dealing with different width boards in between the lattice boards-- especially when you get into the corners where sections need to be a different width from the standard size. I also realized how much care was taken in dealing with the slight level differences in my yard. Hal was careful to make adjustments when possible, so that the top line of the fence remained level, even though the ground did not.  It is sturdier than any fence I've ever seen, and the attention to detail is wonderful.  Every side of each board is routered to give it a softer edge.  The posts don't need a cap.  The tops are routered the same as the rest of the fence, and they look simple and clean, a lovely complement to the clean lines of the fence as a whole.  The double gate with arbor is really beautiful.  I'm not a fan of black hardware, and Hal supplied some beautiful stainless that looks so much nicer.  Hal started right on schedule, and ended exactly when he said he would.  And, he is very thoughtful.  Not only did he build me a beautiful fence, but he put up a bird feeder that I hadn't gotten around to doing myself, and even brought my garbage cans into the garage on garbage day!  In the days since the fence was completed, I have received many compliments on the fence and arbors from people walking by.  And, they have also commented on what a nice crew installed my fence-- that it seemed like a great group of guys.  I would use Garden Structures and More again, in a heartbeat.  It was a great experience!
  
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"I had a home warranty, an extra policy on my house, so I had to use the people that they provided.  Other than their telephone answering, which takes forever, they were really good.  I was always glad that I had that coverage.  They had a person come out to confirm that my dryer was not broken and that it was the vent, and then I hired a provider to come and clean it. I had to pay the service charge for the technician to come out and  check my dryer.  When you try to call them you can never get through on the phone; they don't have enough telephone operators.  I never like to do it online because I wanted to talk to somebody and find out who they were going to pick as my vendor, because one time in all of the times that I used them, they sent me a really, really novice plumber who messed up my sink.  I think I had a broken garbage disposal or something that he didn't have the tools, his truck broke down on the way, he was very young and wet behind the years, and it was a company I never heard of.  So whenever I needed plumbing or maintenance on appliances or something, I would just call them and say I wanna use that other named company.  But they always do an excellent job.  I would say a B overall only because of how hard it is to get in touch with them.  For price, I shopped around before I renewed with them and they were very comparable to other companies and they didn't have a lot of exclusions, so I would say A.  I'm retired now and I won't be buying another house so I had to cancel my contract with them, but if I was going to, yes I would consider using them in the future. "

"Bryan with Kaduce provided a range of options for replacing our system. He walked us through the costs and benefits of each option for our cabin. The install crew was friendly and did a good job installing they mini-split system we selected. They also completed the rebate process with the power company and registered our system with Carrier. The system is operating great. Very comfortable and much more energy efficient than our previous heating and cooling system. I would definitely choose Kaduce again."