Get matched with top paving pros in Saint Johns, MI

"They have not started service yet."

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"I highly recommend Exotic Pavers! It was such a pleasure to work with Marc and his crew. They are highly professional, knowledgeable, personable, and attentive to our requests, and their work is top-notch. We are thrilled with our patio deck and driveway. Thank you Exotic Pavers! What a pleasure it is to find a company that is A+ in all areas."

"The remove and the build went fine. Two years later I noticed the wall tilting. One year after that it was worse and I contacted Randy Lewis (owner) and he came out and inspected and agreed that he needed to come back out and excavate and rebuild the top 3 feet of the wall with more "deadmen" reinforcements. It is now 6 months later and despite promises he has not showed up. Soon it will be snowing and freeze the ground."

"It was excellent. The price was reasonable and they have excellent equipment. They did an excellent job and they were always on time."