MICHIGAN SUPREME PLUMBING AND DRAIN CLEANING

Plumber installed stop valves and replaced old kitchen faucet with new one that we selected. Plumber inspected new faucet before installation to ensure all parts were present. Plumber re-routed fresh water lines away from the garbage disposal plug to facilitate unplugging and plugging in the garbage disposal plug.

As part of a garbage disposal replacement, wanted to have drains cleaned. Plumber has integrity and common sense. Advised that because of the age of the plumbing in the home that if the powered drain cleaning machine would be used, it could break pipe connections in the walls within the 60+ year old house. Because the drain was flowing but had some sludge, the plumber recommended an organic non corrosive cleaner be used before doing a mechanical cleaning. While this reduced the overall bill for the plumber, it demonstrated goodwill of the plumber and integrity to the home owner. The drain to the street was cleaned with a drain cleaning machine and later a 2nd drain in the floor that was completely clogged was also cleared by the plumber with a machine. I was very happy with the plumber's integrity and hard work.

Plumber arrived same day as promised and provided an estimate for the work to be performed. The old water heater was drained; the new water heater was installed. The plumber suggested that a better water valve be installed because the old one was full of mineral deposits from the past 20 years and installed the agreed to valve. Installation was checked. The new water heater was started and we were trained on how to use it and understand the purpose of the diagnostic indicator that was part of the new water heater electronic controls. The area was cleaned up after the plumber completed the tasks. Everything went to plan and far better than expectations !

Loose joints and poorly sealed joints were found to be the problem by the plumber. All pipe joints were inspected and tested for leaks after the work was completed. Plumber added a union where there was none to facilitate any future repair if needed in the furnace and water heater area. The plumber thinks ahead and plans the tasks out well before proceeding and new exactly where to check for the leaks and how to test. When the work was completed, the Consumer's Energy Gas Leak Card was completed and sent to Consumer's Energy.

Great! They did a good job at- A reasonable rate

The guy that put it in was very unorganized, he had to use some of my husbands tools plus we had to ask the neighbor for a tool he didn't have , it did turn out fine but I will not use them again.

Prompt and great work

Justin came by and looked at the old toilet. He consulted Mike for suggestions. He went and picked up a new dual flush toilet at their supplier and installed it. It looks perfect! Justin was very nice and efficient. Mike was very kind when I called on Friday night and he had someone out promptly on Saturday morning. I will most certainly use them again !

MSP responded with same day service. They arrived on time and finished in less then one hour. I gave them a B on price but only because they charged a fair rate based on other people I've spoken to about their product. I will have them out next week to install a water powered back up because they did not have the time today. Since this was an on the job add-on I have no problem understanding that other people needed to get their projects done today. Overall working with Mike and his team was exceptional. This is not the first time they performed work at my house. I will continue to call them for my plumbing needs.

I have never written a bad review for a company before but this company was so bad I felt I needed to share. I called Supreme out because both toilets in my house were clogged. At first, the guy that came out seemed nice and knowledgable. Within 2 hours of him leaving, one of the toilets clogged again. I was told that the work came with a 60 day warranty so I called them the following morning. I got no answer so I left a message for them to call me back and also messaged the company through Angies list. Later that day the other toilet also clogged. Next day I still didnt hear anything back through the phone or website so I tried calling again in the morning, and again in the afternoon still with no answer or call back (they are listed as open 7 days a week). The following day I tried calling them from a different number and they picked up (coincidence?), and they set me up with a same day appointment. He got there late in the day and immediately started going over all the new charges I would be hit with. Apparently their 60 day "warranty" only covered the augering of the toilet and not the necassary steps that were required to be able to auger and I had already been previously charged for. They wanted to charge me another $130 to remove each toilet so they can auger again. I chose to do this myself (15 minutes work to remove the toilet and reinstall it and $3 for a wax ring). They determined one toilet would require jackhammering the floor so I said fine, I will worry about that one a later day, just please get the other toilet working. He tried to auger the other toilet again (even though it didnt work the first time he was there) and after a couple minutes he said it was good and started going over all the charges I would face next time if it wasnt fixed again (I could tell he wasnt confident it was fixed and just wanted to go home at this point). Sure enough both toilets clogged again within 24 hours. Instead of using my "warranty" again, I called another company out so I could have 1 working toilet. He fixed the problem in about an hour for $120 (less than Supreme charges just to remove the toilet). It has been a week now since then and the toilet is still working great. In the end, I paid Supreme $500 and they could not get anything working. If you are considering this company just know these things. They will not care about you or your situation and have no problem leaving you with no working plumbing. They heavily charge you every step of the way ($39 service fee that will not get waived if you have them do the work, $130 fee to remove toilet, $150 if camera is needed, $75 to use auger). If they dont get it right the first time, you will be recharged most of those fees for the next visit. Also know if they cannot fix the issue they will not refund or even give you any discount whereas other plumbing companies will.

Great! Justin fixed it quick while dealing with all the craziness of my full house buzzing around him!

Justin did a great job. In fact, we've already had him back to do a water line for our new fridge.

Great honest service. These guys showed up fast and were very thorough. After clearing the clog took extra time to make sure they diagnosed the underlying issue causing the backup.

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Justin arrived on time, assessed the issue, used the power snake to attempt to clear out the blockage. It appeared to be a chunk of built up calcification/mineral that had come loose. The snake did it's job and line runs free as before. Unfortunately the cleaning tool broke off somewhere in the pipe, but does not seem to be impeding the flow of water.

Excellently

I called and left a message. Mike, the owner called me right back. He said he could have someone come out and help us with our sewer back up in basement. A couple hours later Justin called and came out. He accessed the issue and discussed the service and the cost. He was very efficient and got the drain cleared out. Very nice guy to deal with very happy with our service! We will definitely use the again :)

Went very well they went out of their way to make sure everything was done in a timely matter and most cost effective way.

Very well. The workman who showed up was extremely personable and efficient. He made sure to put booties over his shoes so as not to dirty the carpet, etc.

Very good. The guy came out to give me the estimate and they were able to do the work right away! The work was done quickly and at a good price.

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He got out here within two hours of my call, fixed the problems to my satisfaction and was very professional.

It went ok - the only issue I had was the company telling me the previous company I had out did everything against code, which I was assured by the City was not true.