Get matched with top wallpaper pros in Kalamazoo, MI

"they have done a good job"

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Here's what went right :

• -  The wallpaper removal job went smoothly, and the workmen vacuumed and cleaned afterwards.

• -  One of the workmen carried away 2 bags of debris from the wallpaper job, after I mentioned that I had no easy way to dispose of them personally. This was much appreciated.

• Here's what went wrong :

• -  This provider twice cancelled scheduled appointments ? in both cases minutes before arrival time.

• • -  Rescheduling the first appointment was difficult, as the provider did not respond to my emails or phone calls. I eventually had to ask the Angie team to facilitate rescheduling.

  • -  Despite my repeated requests for changes to be communicated to me by phone (I do not have a smart phone which captures email, and it is not possible for me to constantly check personal email for possible messages because of work commitments), the owner refused to comply. The reason he gave is that Angie urges its providers to use email in order to preserve copies of communications -- which is understandable. However, given client preferences, it is always possible to call, then follow up with an email for the record. This awkward method of communication made the cancellations and rescheduling even more personally inconvenient.

  • -  Prior to painting, I covered some of the furniture with sheets, and left drop cloths to cover the rest after the pieces had been moved away from the walls; however, the cloths were not used and the top of a hutch now contains drops of white paint from when the ceiling was painted.

  • -  The painting job was sub-standard. There were 2 patches on the wall which were not fully covered and in which the underlying wall showed through. In addition, the painter did not remove a wall vent before painting, instead painting around and slightly over the edges of the vent. This resulted in small patches of paint peeling off when I removed the vent to clean it a week and a half after the job was completed. I had to repair all of these defects personally.

  • -  The owner indicated he would call me after the final work was completed to ensure everything was satisfactory. I did not hear from him.

  
  
  

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"He is most professional and their word is good. He called very quickly and came out to give me a bid and then responded quickly when we were ready to continue with our project. He came over in the morning and got it done in one day. He then checked in with me a few days later to make sure we were happy."

"Every nice ladies. Stayed on job none stop for 2 days. Curious and professional. Job well done.."

"He has integrity, and he can be trusted in anybody*s home."

"Joe and his crew are friendly, proficient, and extremely efficient. Work was done on schedule; very satisfied with the work performed. Am hiring again for a Spring project."

"We are very please with CertaPro. They were very professional,prompt,reasonably priced and did a beautiful job in all the rooms. I couldnâ t be happier. Mike and Christine were on top of everything and answered all my questions and concerns immediately. I will be only using CertaPro for any future painting jobs. Ilene C."

"Really well done . and the work was to our liking"

"Great! They were by far the best not only in price, but in quality."

"They were good. They were pretty fast and came on time. My overall experience with them has been good."