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"I hired JLM Home Solutions to install all my interior doors and closets including frames/casings in my upstairs. Jason was a horrible person the entire time I hired him. He acted like a nice person just to get hired. I regret hiring him. Unfortunately I had signed a contract by the time I found out he was no good. Every time I brought up something that was not done right, he’d yell and raise his voice at me. He’s very rude and unprofessional with the worst customer service. He was rude on text, rude on phone and rude in person. Jared, I guess one of his employees was a great person, very polite and did an amazing job. He worked on the project in a professional manner. He didn’t come back though to finish the project because Jason sent another person instead, David, who did an awful job. Jason didn’t want to hear it that David’s work was not the greatest. I had to put a stop payment after I found out one of the closet doors wasn’t installed right and other things that were wrong. Jason got so upset that he had to come back to fix the problem after I told him I didn’t want David. Jason came to my house but failed to fix the problem still. Instead he made me feel threatened in my own house. He was all in my face yelling at me saying nothing was wrong with the closet. Even my little dog was scared. I had to call my daughter and son to come over because I was so terrified that he was maybe going to hurt me. I stayed on the phone all the time while he was there so someone could hear his abusive behavior. That day after Jason left, I had to get a second opinion on the closet. Another contractor couldn’t believe the way the closet was installed and for Jason to insist it was okay. He left the old frame on and didn’t want to here when I mentioned it. I’ll have this closet removed and a new one with new frame installed the right way. I had to insist Jason deduct some money for that closet from the balance owed to him. A couple of days later, I noticed my kitchen door they installed still had cracks on the inside frame close to the lock. I had mentioned that to him. I texted him to let him know with pictures showing the cracks. Now Jason won’t respond to my text, email or phone. I asked him to send one of his guys to fix the door. Not him because I don’t want him around me. I’ve tried everything to get to him. I know he’s ignoring me. I paid him so much money for this project. If I don’t hear from him I’ll have no choice but to file small claims. He cannot leave my door like that after I paid him so much money and thinks he can just get away with it. If there was an option of zero stars, that’s what I’d have given JLM."

"They were very friendly and got the job done very quickly."

"They were extremely reliable and conscientious."

"TERRIBLE PEIPLE TO WORK WITH. IM OUT $50. It took about 2 weeks to get Brian out to give me an estimate. At that time, he told me he charges $50 for an estimate which goes towards the work if he’s hired. He’d not mentioned that before and it was a red flag but I gave him the $50 and he said he’d be back on 7/19. I texted him the day before to confirm and he didn’t respond. So I texted again that evening and the text wouldn’t deliver. I called and a msg said I was calling from a restricted number, he blocked me! I called Cameron the next morning and explained what happened and he said he was trying to reach Brian as well. He told me he’d come out and do the work and would call me back with some options of when he could come. Four days have passed and no call back. I’ve tried calling again and his mailbox is full. TERRIBLE WAY TO DO BIZ!!"

"Charged 13k to remove a half a tree that had fallen on my garage. They were recommended by my insurance company so I didn't think to check how much it would cost but they gouged it so much that they took my whole policy payout and my garage cannot be fixed. Spoke with Tim at the office and he cannot even send me an invoice until the end of day. Run do not use these people. Also to note: They came the day after they said they would be there, they did not call I had to reach out. I gave a pass on this as there was a major storm, but not very professional to not call. I had to call the office 6 times before they answered this morning. Charged for clean up, however there are still 3 large pieces of tree in my yard. They're was some type of manager (Lansing lesson) there because their Lansing crews had been "caught doing stuff they shouldn't" Do not use this company Edit / Follow up: After reaching out and waiting they did send me an invoice for just over 8500 for the same job, never did receive an invoice for the 13 thousand that they sent to my insurance company. This still seems excessive to me and I did reach out and they were unwilling to lower it any more. They charge for a full 8 hour day no matter how long they are actually on the job, which they state is standard practice, however none of the other three tree companies I called do this. I never received a response to my email questioning this, however, Rebecca was able to email me within minutes when I asked where to send the check. The contact that they make you sign leaves absolutely no protection for you the customer, they can do what ever they want and there is no recourse, including not honoring any estimate given. If you don't pay within 30 days they will charge you interest. This is a predatory company and they are very good at seeming like they are their to help until you get the invoice, then they will not help at all."