Get matched with top boiler installation pros in Gowen, MI

over 6 years experience

"Since we have lived in this current home, Crome Mechanical Heating & Cooling has installed a new Lennox high efficiency ductless ac/heating system and a Lennox high efficiency boiler. Both units have performed very well in a cost effective manner. Meanwhile, I am certain Crome Mechanical will maintain our equipment at a high level of service."

"During early Dec 2013, during one of the coldest winters in Michigan in 30 years, my furnace was having trouble keeping the house warm so I called Grand Ledge based Aire Serv to do a furnace check-up based on a coupon. They came out quickly and found a crack in the heat exchanger on my 20 year old furnace and shut it off, saying it was unsafe to run. Apparently it was about twice the BTU capacity than needed for the house and the constant shutting on and off had taken its toll. I was not the original owner so I am not sure why they over-sized the furnace.
I asked for quotes on a new furnace on the spot and they tried to sell me a $17,000 furnace and said no enough that the price came down to around $6,000. I really didn't like the very rehearsed sales pitch. It was so focused on how much better their warranty and service was compared to others that I knew it would be pricey. I really wish they had just laid out all their models and the features and prices and just let me pick my comfort level in features and prices rather than a sleazy sales pitch. I recommend you force them to skip the sales pitch and go straight to the facts.
I didn't have time to shop around and the house was very cold so I purchased one that night. They left some infrared heaters at no cost to help keep at least one room warm. I really appreciated that they offered to work a Saturday so we could have heat as soon as possible. They installed everything on time and as promised and were very nice. No complaints on the install experience at all.
I went with a two-stage Amana furnace at half the BTU of the previous furnace. It had no problems keeping the house warm during the rest of that very cold winter. I like the two-stage motor and have to set to always run on low when not heating or cooling. That keeps the air moving through the house for more even temperature and greater comfort - it really is noticeably better than on/off heating.
The exhaust venting couldn't go where they planned due to an unseen obstruction and so they had to vent it somewhere else that was a longer run and required extra work to get outside of the house. They did the extra work at no charge as promised.
Bottom line - they are an excellent company that did high quality work and kept all their promises and gave me an excellent product that fit my needs well and did it all on a tight timeline.
My only complaint is that since I was without heat, I feel I had to pay full price.But that is not their fault - that was mine for letting the furnace go bad and creating the emergency where I couldn't comparison shop.
When they sent me the post-installation survey, I sent a full response equivalent to what I have written here. They never responded back to me.
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Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime once you see our quality work. We're passionate about delivering an exceptional experience. When you hire us, you're hiring a team of professionals who are trained and skilled to deliver lasting value to your home. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!

"Very good all around. No high pressure sales. Jack was great asked the right questions and didn't try to upsell. Gave honest opinion and was just a nice guy. Jeff the install guy was very hard working and personable. Got us heat in a day, took pride in his work and was very knowledgeable and pleasant. Great company - quite impressed."

"Went OK. They did the work and it 'mostly worked' when they were done. I say mostly because the pressure valve was blowing off of the boiler when they were done (This was NOT happening before they had done the work). I had noticed this the day after I had paid. I contacted them and they wanted to replace the expansion tank and charge me $200. I asked - shouldn't this be covered under the initial work of $4600? They said the part wasn't explicitly in the quote. Frankly at this point to replace what really was a $40 part and half hour of time to do a fully finished job (for $4600). For 1. How am I supposed to know (as a customer) what should be on the quote for a fully finished job (pumps, piping, etc? - they are the expert) 2. How am I supposed to know this isnt their fault. (Shouldnt an autofilling expansion tank be connected to the incoming water supply?) Frankly not standing fully behind their work and making sure they do everything to do a good, finished job - left a 'bad' taste in my mouth. In the end I replaced the auto-filling expansion tank with an Extrol expansion tank for $40 and it took me less than an hour. After that it all appears to work."

"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

**Seniors, Military, First Responders $50 off and one free dryer vent cleanout; valued at $100** Due to COVID19 we will temporarily shutdown until April 11th* We have a number of solutions to ensure that your home's air and water is safe and will keep your happy and healthy for years to come. We offer air duct cleaning, dryer vent cleaning, water purification systems, air purification systems to help protect your family.

"New part was found and technician returned the next day to finish the repair. Boiler works!"

"From the individual who did the initial evaluation of the twenty year old furnace/air unit to the Comfort Consultant (who explained/developed a Work Agreement which led to the purchase/installation of a new 96% high efficiency boiler and air conditioner unit. Installation crew was efficient and professional. From start to finish ALL Grapids employees demonstrated a high level of customer service."