Get matched with top carpet cleaners in Clio, MI

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"OK - not really what I was expecting. That is my issue, I guess."

"Greg was friendly and professional. I had a difficult area to clean due to my dog peeing in the house and he explained what he would use to clean the area and get rid of the odor. He gave me a price to do the entire house. He contacted me to let me know he was on his way. I will definitely be using Greg again to clean my carpets."

"Wonderful and thorough job! I had to be hospitalized and Tiffany's cleaning company took great care of our home. I would definitely hire them again!"

"Overall it wasn't bad, but I definitely expected more for 330.00 the two gentlemen were very friendly and polite, however, they weren't very communicative. Being my first time having carpet professionally cleaned. There were some problem areas that now after a couple days of the carpet being dry, I can still smell pet urine. I specifically pointed out all areas of concern. It was only a few. The pet spots when my son's Dad had brought his dog over, and he marked his territory in the bedroom. Now that the carpet is dry a few days later, it still smells of urine. I'm not happy about that. Mostly because overall, my carpet wasn't dirty. I had it cleaned for my son's allergies, and those few pet spots. I just feel for the money I spent, I expected much more then still having urine smell from the carpet. They did however get the spot of green slime out of the carpet in my son's bedroom. That was amazing! They were leaving and he told me nit to move the furniture for 24 hrs, de to the carpet still being wet, and the wpod can bleed onto the wet carpet. I was told from the representative on the phone when I made the carpet cleaning appointment that the cleaning technicians would put furniture covers has on all of the furniture to be placed back safely for that reason. The only thing they put furniture covers on with my son's bad when they put his butt back down oh, that is it. I actually had to ask the technician for the furniture covers for my coffee table and end tables in the living room and my night stands up in my bedroom. Had it not been for me asking, I wasn't going to get any of those. Even though I was told by the representative that I would be given all those. So it wasn't a terrible experience, but the first time having them out with all the good reviews they have gotten, I was expecting a lot more in return. I feel.i will probably address the urine spots with the manager. Idk if I would go with them again. All depends what happens when I call the manager. Mistakes happen, what matters is how they're handled. Again, for almost 350 dollars, I shouldn't still smell urine in the carpet in a couple spots."