
Serving Au Gres, MI and surrounding areas
In business since 2008
Emergency services offered
Credit card accepted
"This work was done through Choice Home Warranty, with the repair being given to Sears Services. The first Technician diagnosed the problem as being the heating element on the bottom of the ice maker not working, so the dumping motor was under stress to push out the ice from the tray. The ice maker was replaced and tested fine. However, the new ice maker was a new model (the freezer is 13 years old) and appeared to be identical except that the ice maker plug cover did not connect to the freezer wall to cover the plug. The cover was left pushed down on the electric cord and in the path of the back finger that pushes out the rear cube. That stopped the ice maker from working. Only notice it about 30 minutes after the Technician left. Called within hours but had to wait a week for the next appointment. That second appointment was postponed due to an illness of the Technician and pushed back to the following week. The Technician who came completely removed (cut off) the plug cover, which may not have been necessary. I think it would have been possible to cut off the 2 inserts molded into the cover intended to snap into slots in the freezer wall (the old cover used screws to hold it to the wall) and cover the plug and the multi-colored wires going into it. Now all that is visible. I also had the second Technician adjust the side-by-side, separate framed refrigerator and freezer as they had been misaligned by a prior Technician. The magnetic spacer between the units was preventing the refrigerator door from properly closing. The Technician was thorough in his work, removing the bottom panel of the frame kit to get to the levelers on the bottom of the units and also be able to grab and shift the units into alignment. After he left we noticed that the refrigerator door, though closing properly, seems to be easier to open . . . . like the magnetic seal is not as strong. The door closes tight but just seems different. Don't know why."





















