Get matched with top floor polishers in Albion, MI

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"The owner of the company was the one that cleaned my carpets. Very professional and friendly. I have had my carpet cleaned a couple times in the past and he did the best job of all of them. Would totally recommend this company. If I need my carpets cleaned again they will be the ones I call."

"My mother passed away in March 2022 and we hired Home Pride (out of Union City, MI) to clean her house. We were charged $900. It was the worst job of cleaning I have ever seen. They used a vacuum that didn't pick up well at all. A friend of ours brought a vacuum to re-vacuum the carpet and we had to empty it every five square feet. They didn't even pull out the chair from the desk and vacuuming there. They didn't not use hose from vacuum to clean along the floor boards. We asked them to clean the outside of kitchen cupboards and they were not cleaned well at all. We called them to complain about the terrible job they had done. They came back and still didn't do a good job. I would never hire them again. I wouldn't recommend them to anyone. I talked to a friend of mine, as she recently had her house cleaned. She was charged $350 and said the house was immaculate. We wasted $900. Don't ever hire this group. You will be throwing your money away."