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"Where do I start! We hired Liberty Bell moving for a house move about 10 miles away. They showed up and the 4 men were very nice. But we walked through the house and we told them everything that was going. Like in our dining room and living room, it was everything except a table. Well, they left 2 of the biggest items behind, a very heavy entertainment center and a very heavy sitting area/coat rack. Then they tried to take apart a brand new treadmill, but said they forgot their tools. So we had to borrow tools from the neighbors. But then they stripped down the bolt so it couldn’t be taken apart, couldn’t be moved and now is in the house and the $1200 treadmill we cant move because they didn’t have tools. We had just spent over $5000 to paint the house and they destroyed 3 walls, huge gouges and skuff marks. We will have to hire the painter to come back as the house is sold and the walls look terrible. They spent 3 hours at the house loading stuff, 1 full hour they worked on the treadmill which should have been a 5 minute job, but they didn’t have the tools. They closed the truck and said they would meet us after lunch break at the new house. I had been outside with the animals and walked in to find all the stuff they left, I ran out, but they were gone. They should have walked through with me to make sure they got everything. They showed up at the new house about an hour and a half later. They unpacked and left about 2 hours later. We undid a TV and it was smashed, looked like a perfect partial handprint on the top of the screen. It was a 2 month old TV and its destroyed. I wish I had looked at the reviews ahead of time. We have reached out to the company asking about the destroyed walls, even the crew said they would share the pictures with the office as they damaged the walls and admitted it. We had to hire someone else to move the larger items they “forgot”. We cant move our new treadmill because they stripped the bolt down because they came unprepared for the move and tried to use things other then the right tools. And now our new TV is destroyed. Do not recommend at all, they have refused to write back or call. They charged me over $400 for time they took during their 1 3/4 hour lunch break. Very disappointing. The owner continually harasses and attacks clients, check out all the FB reviews. He threatens you if you leave a truthful review. They have the Angies List icon on top, thought we could trust that. So disappointing. Check the messages and texts from the owner demeaning clients."

"Steen is a consummate professional and craftsman: responsive throughout, incredibly detail-oriented and meticulous, with the beautiful eye of an old world craftsman who stands by every inch of his work. Shockingly affordable, and a very smooth process due to Steen’s attentiveness to and patience with every possible aspect of our family’s difficult logistics! He brought out beauty and lovely lines in our old pieces of which I was totally unaware."

"Not at all impressed with this company. I was referred to them by my homeowner's insurance claims adjuster after I had water damage in my home almost 3 weeks ago. Their communication has been downright terrible to nonexistent. Each time they were at my home, they left without telling me that they were leaving (despite me being home), necessitating a call to their office to find out when they would be coming back. They repeatedly failed to provide either verbal or written updates as to when they would be coming back or what the next steps would be as far as the work they would be performing. I was kept in the dark throughout the entire process. Even when I tried to talk to the guys who were here working, I would only get very abrupt 1-2-word responses. They came and collected their drying equipment 10 days ago. At that time, I asked them if they would be doing any further work/cleanup and they said that Josh (the project manager) would be in touch with me within the next day or two with an update. I never heard from Josh or anyone at Bouchard ever again. I don't even have any paperwork from them! They are now holding up my entire insurance claim because my claims adjuster has not received their mitigation report, despite the fact that it has been nearly 2 weeks since they allegedly completed their portion of the work on my home. My adjuster has reached out to them several times without a return call or production of a mitigation report so that they can finalize my claim so that I can have my contractor start putting my home back together. It has now gotten to the point where my adjuster has asked me if I can get in touch with them for this report because she has tried multiple times to no avail. This is simply unprofessional and beyond unacceptable. No homeowner should be left hanging like this. I have been living in a demolition zone for nearly 3 weeks now and my insurance company cannot compensate me for the items that were damaged in my home as well as the drywall, ceiling, and flooring that need to be replaced until they receive the report from Bouchard. I am sick of looking at giant holes in my walls and ceilings and damaged hardwood flooring. There is absolutely NO excuse for it taking even remotely this long. Lastly, their workers left cigarette butts in my driveway and also left behind two large trash bags filled with debris in the entryway of my home. I will never use this company again and I would strongly advise avoiding them at all costs!"

"Electrical and plumbing were subcontracted and I have no complaint on their work. However for the work this contractor performed.....It started out okay, complimented his work... But by the time the last of the porch repair and the bathroom reno was completed I realised I had made a huge error of judgement. He insisted in starting the porch work in the fall and then over the winter. When the ground thawed in the spring and the supports no longer met the concrete footing blocks, he used rigid foam boards to shim the concrete blocks up to meet the posts. The floorboards had been removed and proper footings could have been sunk below the frost line, instead it had to be jury rigged and as the ground heave sin the winter and thaws back down, I expect it to be only a matter of time before the folly of this becomes apparent and I will have to get a competent contractor in to fix it. The bathroom was to have a radiant heat floor put in, but the system installed is not meant to be used in a wet room. There is baseboard heat with a pipe running through the floor and that was "sealed" with a piece of moulding and if there is any problem with the heater or the pipe breaks it is harder to get to, nevermind just being able to clean it. I was concerned over the floor system and he promised me that a letter would be coming from the manufacturer saying the system was safe as installed. I spoke to a company rep and they cannot sign off on an installation that they did not witness. So I am unable to recommend this contractor based on any sense I have of his integrity. I am back to using a space heater and When I am able to I will have to have the floor taken up and the correct system put in. There are numerous other minor things, such as the laminate floor being laid with no regard to the pattern on the boards so the same pattern piece was used 3 times next to each other. I did look up how to install this type of floor and found plenty of instructive videos saying how the boards are usually separated by pattern and then laid down in such a way to be random and give the illusion of real wood. The result on my floor does not demonstrate to me an attention to detail. The light over the shower, an upgraded ceiling fan, an additional outlet or two were all part of the plan but were never installed. There were assertions like a new outlet would have cost $400. I checked with the electrician myself and was told that was not the price they would charge and did not understand why that would have been quoted. When issues were raised it was mentioned that he had a lien on someone's house who didn't want to pay for their finished projects. So, there is a lot of work to redo and since the money isn't there I will have to live with things as they are for a while. Not the result I was expecting after 6 months (way beyond the estimated time) of work having been done and at no small expense. I will try to post photos to illustrate what I have mentioned above."