Lindeblad Piano Restoration

***IMPORTANT*** When you invest thousands of dollars in a piano, I highly recommend any consumer do their homework. It took me 8 months to find the right company and my research paid off. The following review reflects my efforts in locating Lindeblad Piano and total satisfaction since then. It was critically important that I find a business that: Has been in business for a long time and Better Business Bureau approved. A family-owned business for 80+ years with a BBB rating of A+ told me they had experience and gave me peace of mind. This increased my comfort level in dealing with a business more than 200 miles from my home. Stands behind ALL their work - While warranties can vary cases by case (usually 10 years) I received a 20 year warranty on all workmanship and parts, which was better than I expected. They also met a competitors' 10-year warranty on the soundboard. FYI Steinway only gives you 5 years on a new piano. Restores Steinways - I plan on keeping this piano for decades and I wanted to make sure they knew what they were doing with such a high-end instrument. Of the 120+ pianos restored last year, more 75% were Steinways. Could answer tough questions. During my 8 months of investigating piano retailers and restorers, I spent a half day at a Steinway dealer in Boston to hear their argument of why I should not buy a restored piano. I did expect a hard sell for a new piano but some of their points and literature were compelling. Aside from using the Steinway parts, they said that setting the bridge height is the most difficult and requires the elite expertise of a Steinway restoration technician. When I asked if I had a Steinway that I wanted restored, they said only the Steinway factory was qualified to restore a Steinway. Lindeblad patiently answered ALL my questions. Additionally, the Lindeblad business is in its 4th generation with the original founder a former builder at the NY Steinway factory. He passed down this craftsmanship (including authentic Steinway parts and the proper bridge technique) to his family. Pleasant to work with and accessible. To be frank, I wanted a company that appreciated my business. This means that if I had a problem, I could get a hold of someone and have my problem resolved quickly. Ultimately, I found that Lindeblad met and exceeded expectations. The end-to-end process at Lindeblad is a model that all businesses should aspire to - from the sale, planning, restoration process, to the photos of the finished product and delivery, they wanted to make sure I was completely happy - not just satisfied - with everything. Each member of the family had their own skills and it was a pleasure to work with each of them. If you're in th market for a piano - at any price - I know you'd be happy with their work and service. However, my opinion is less important than your peace of mind. I recommend asking any member of Lindeblad every question that comes to mind until you have no doubt.