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There are pros and cons to tankless water heaters. They are more efficient than traditional tank water heaters, and maintenance costs are lower. These units are also much more compact. On the other hand, they cost about twice as much to install as traditional tank water heaters and are more limited in terms of flow rate.

We recommend you turn off the unit, the power, and the water supply as soon as you notice a leak. Your water heater tank should have a dedicated shut-off valve located on the cold inlet pipes. If the valve is broken or inoperable, use the shut-off valve to your home's main water supply to stop the flow to the entire house.

Avoid touching valves or pipes directly without confirming if they are hot. Wear gloves and other safety gear to keep from coming into contact with hot levers or components when turning off your leaking water heater.

While not all homes require a hot water heater expansion tank, they are necessary in most newer homes and are often mandated by local building codes. Codes typically require an expansion tank if your plumbing system is a 'closed-loop' system, which often includes a backflow preventer or pressure regulator on the main water line. Some municipalities have specific requirements. Installing an expansion tank on a closed system is crucial, as it prevents excess pressure that can damage your water heater and other appliances, potentially shortening their lifespan. However, tankless water heaters do not require an expansion tank.

If your system is not vented properly, you could experience what’s called backdrafting. Backdrafting is when your ventilation system isn’t working as it should, and instead of releasing gases outside, they get trapped inside your home. 

Gas and propane water heaters create a few types of combustion gases, but the most dangerous is carbon monoxide. If there’s too much build-up of these gases inside your home, it can lead to carbon monoxide poisoning.