Get matched with top oriental rug cleaners in Cumberland, ME

"incredible "

"Beware - Bait & Switch I hired these folks for the first time today. I received a quote over the phone from their office staff for 2 rooms and a staircase. I gave measurements of 8 X 8 for one room and 15 X 24 for the other room. The office quoter said the 8 X 8 room was much smaller than a regular room so it would make up for the 15 X 24 being oversized and each would be priced as 1 room because the difference in the small room would make up for the larger room. When the fellow arrived he told me the price quoted was wrong. He measured the rooms and wrote down that one was 12 X 24 and the other was 8 X 10. He quoted me $220 for what his office quoted as $181. He then asked if I would like to get someone else, knowing that I was under time constraints. I said no I was stuck, just do the 2 rooms and not the staircase. I asked him about it twice more and asked him to call his office and each time I did one of the women with him pulled me aside on the pretense of getting me to sign a go-ahead form or a completed/done job. They had it very well orchestrated. You could tell they pull this a lot. The shampooer talked in circles and even told me he had no idea where his office quoter got that price. I wrote it down so I was sure it was what she quoted. Very disappointed in this very unethical group. Will never hire again. Puts a whole new spin to the term 'taking you to the cleaners.'"

"I can't praise Shawna and Josh high enough for the work they did. The house was in unbelievably bad shape, needing much trash removal, clutter removal, massive organizing,scrubbing and disinfecting a house with 7 rooms and 2 baths, plus a hallway that was in believable and unlivable shape. Added to that, they made many small repairs and picked up needed items (small rugs, locks, etc.). The job they did ran - expectedly - over 8 days and when they were done the place was unrecognizable. When they were done, you could, as the saying goes, eat off the floor. But more than that, they treated the inhabitants of the house, two elderly women and a single mother and child, with the greatest respect. Everyone was amazed at the magic they performed. They were efficient, didn't waste anytime, and more important, were totally trustworthy. I can only say that whatever job you have, they will do a remarkable job. Now that the house is cleaned I plan to hire them to do weekly cleaning. They earned every penny of their fee and then some. Thank you Shawna and Josh. You're amazing."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"