Get matched with top remodel designers in Perryville, MD

"In children’s books, the story always ends, “happily ever after.” Home projects do not always end that way. I contacted several companies associated with “solving problems with wet basements” and was confronted with the problem that each company focused only on one of the problems, but my project involved not just substantial water seepage under the front wall of a 43 year old home, accumulated mold, installation of drainage at the down spout, replacement of the moldy and worn carpeting, and replacement of original ceiling tiles in the associated rooms (utility, study). Basement Systems offered services that included all, each service was clearly documented in the contract, and each was explained noting a range of prices. There was no pressure to sign the contract so I had time to consider not only which company to choose but also which available service best met my immediate and long term needs. I hired Basement Systems and was placed on the work schedule. A week before work was scheduled, I received a complete schedule and what my role was in preparation. When I had questions, Mr. Dave Ryan, project manager immediately clarified. The work crew arrived as scheduled, removed from the immediate work area furniture, books, etc, covered all with plastic, covered the floors upstairs with plastic and initiated the project. I was onsite only the first day but had no anxiety leaving the crew. They were carefully supervised by the foreman. A bin for the construction debris was so helpful as I began discarding items from the attic as well as the shed in the backyard. I officially began downsizing. The work was scheduled for one week but completed in four days. I was quite surprised when I arrived home on the fourth day and saw all the furniture replaced and the rooms swept clean. This not yet the ending of this story. While discussing the project with the estimator, he suggested hooking up my dehumidifier to the installed sump pump system. It was definitely not in the contract I signed but an important service given my current physical limitations. A few days after completion of the project when I answered an email and survey as to my satisfaction with the work completed, I mentioned this service. Without hesitation, Mr. Ryan agreed to hook up my dehumidifier noting accurately had it been in the original contract, it would have been done. I believe I have my “happily ever after” ending. If things need fixing or altering, I know I can depend on Basement Systems to make it right. In my experience, this is an exceptional company with employees dedicated to providing service."

"Extremely disappointed with this company. They do not stand by their guarantees. Did install shower in one day. Was not provided with the shower head I ordered. Calking and trim work was very sloppy. Went through the shower wall into my bedroom, did sparkle wall and left it. Shower doors have leaked and was finally told six months later that there is nothing they can do to correct the issue. Originally quoted $24,000.00 for the walk on shower, eventually agreed to $11,500.00. Completely dissatisfied with my shower. Once they get their payment, they are done."

"Not good, the contractor showed up late, if at all. He installed cracked tiles, built a crooked knee wall, tiles were loose, left the place a mess, and damaged the carpet. Upon exiting the home after being fired, he vandalized the property. He scratched the new shower pan and tub with a box cutter. I criminal charge is pending due to the damage."

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"I’m very pleased with the repointing of the bricks on my front steps. CBJ did a very thorough job and the steps look great! Doug was really easy to work with and kept me well informed throughout the whole process. I definitely would recommend CBJ Home Improvement."

"Outstanding workmanship and professionalism! Joe and his crew were meticulous in the work they did and in keeping the area neat and organized. I was always kept up to date on progress and always informed on what to expect with scheduled deliveries. Joe and his crew were always on time and the attention to detail was just excellent. Highly recommend!!!"

"Gary and his team did a great job replacing the long stairway and steps to my rooftop deck. Everything from the estimate through completion of the project was professionally handled. The end result looks great. Highly recommend them."

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"He is amazing he gets the job done fast."