River View

We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted.

River View's work quality is excellent, but numerous issues marred our experience. Chris, the owner, reduced our room's dimensions by 1ft without our consent after blueprint issues, offering no discount. Requests to correct a window placement were ignored until we intervened on-site. Scheduling was chaotic, forcing us to leave our home unsecured for 2 months, and disrupting our sleep with sudden construction. When the new foundation wasn't level, they initially demanded extra payment for correction, only fixing it after our strong objections, and then repeatedly complaining about the cost. A paint mix-up & a ceiling fan misunderstanding (we had to buy one at additional expense) further compounded issues. Chris frequently missed appointments, misgendered our son, and shared inappropriate stories. He repeatedly disrupted our son's 1st birthday to demand final payment, then missed the meeting and tried to add hidden fees. Thus, despite the great final product, I cannot recommend them.

Great attention to detail. Work was performed quickly and efficiently.

Chris was one of the best contractors I have ever worked with. I have done many remodeling projects but this by far was the fastest and most professional job I have ever had to do. I would hire him again for any work that I might have in the future.

The River View team was excellent to work with. They were friendly, professional, delivered an excellent finished product (being a brand new basement with a beautiful full bathroom) and were timely. The teams communication was outstanding keeping us informed throughout the entire process from permitting and approvals to a final walkthrough. Thank you for being such a great partner!

Cris and his guys did an excellent job! We were very happy with the results. He met all our requirements and kept our project within budget! Will definitely use again!

Everything was wonderful. River View’s staff and crews were very professional. They met all of their expected dates and went above and beyond to make sure my wife was happy with the construction and cleanliness. The were very structured and organized, and everything went as planned. We are planning on building a deck on our rental property and will be using River View.

River View did a great job on our project. Very professional builders that know their business and produce excellent results. Will hire again.

The workmanship and cost were well within the range of competing sources. The workers were meticulous in their work. Everything was neatly done with complete cleanup after finishing. Now I can use my additional space. Thank you River View!

Great experience!, very professional and gave clear timeline for project. Work was completed ahead of initial timeline and there was on-going communication. Would definitely hire for another project!

I recently hired River View for a basement remodeling project, and was very happy with the results. From start to finish, the entire process was very smooth and professional. All team members were very skilled and knowledgeable. The attention to detail in their work was exceptional, resulting in beautifully renovated space that exceeded my expectations. Communication was excellent throughout the project. River View management kept us informed every step of the way. I highly recommend them for any renovation/ remodeling needs.

Seamless. Couldn’t be happier with their service and work. On schedule, fair price and quality workmanship. Would not hesitate to use them again and highly recommend them.

Fantastic service. They totally revamped my bathroom and kitchen! They were very friendly, efficient, and clean. Would highly recommend!

Excellent Job!!! Every thing from start to finish went so smoothly and my new kitchen is beautiful. I would definitely recommend River View to all my friends and family.