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"Prompt and courteous service at a fair and reasonable price. Friendly technicians were respectful of the property and were done within a few hours. "

"This contractor is HORRIBLE. I hired them based on Angie's list recommendation and the really good reviews. BIG MISTAKE! I hired Black Rock Renovations (Javier LaRue) to build a shadow box cedar fence and it was a nightmare. One major thing Mr. LaRue did was place the posts outside the fence line, changing the entire look of the fence. He did this without consulting with me. He also cut the pickets at the bottom of the fence different lengths, he left holes where pickets should have been and did not cut the wood correctly leaving it looking very sloppy. There were several pickets that were used to build the fence that were split and damaged. When I asked him to fix the fence posts to match the shadow box design I paid for, he said that I would have to pay for it. I was already paying him over $7000 for the fence so I asked for a discount since he wasn't willing to fix his mistake on his dime. He told me he would give me 5% off the labor cost which would have been $150 but only if I leave him a 5-star review. He also left my neighborâ s side of the fence undone for over a week not saying anything to me about needing to finish it. As far as he told me the fence was complete. I had to email him several times, call, and text him and meet with him in person to show him the mistakes that needed to be fixed before I paid him for the job. He felt he did the fence correctly and often argued with me even after I showed him the major mistakes he made. He also threatened to file a mechanics lien on my property if I hired another contractor to fix his mistakes without paying him the rest of the money. Mr. LaRue's company is only two years old, and it shows. He makes promises that he doesn't keep and then denies later that he made. He speaks professionally and carries himself well, which is another reason I felt that using him was a good choice. Donâ t be fooled. Donâ t make the mistake I made. He will send someone to do a sloppy job and he will not care what you think about it. I am stuck with a fence that I paid over $7,000 for that does not look the way it is supposed to look nor is it built with the quality and standards that you would expect a fence costing over $7,000 to be."

"LP came to service my water system on 4/4/2023. The service tech indicated I had a possible issue with my sump pump as he poured water and sediment from changing my cartridge/filter into the sump pump. He asked if I wanted an LP plumber to come out and to see what the issue was. I agreed. Plumbers came. 20-minutes later they left my home and I received an electronic invoice for $550.00. They never told me what was wrong. They did not provide an estimate to replace. They did not request a signature to accept the estimate and okay to perform the work. They did not request a signature for me accepting the work that was supposedly performed. When I opened the electronic invoice, my name had been forged in 2 areas. The invoice did not list what brand/manufacturer of sump pump was installed. The invoice did not have a price for the labor. There was a $100 deduction but no reason provided. When I called LP, a was switched over to a representative. She stated they could not provide the sump pump information I requested. No reason as to why. But wanted to know if I wanted to pay my bill. I did pay, but thought more about it and filed a complaint with the Better Business Bureau. My request was simple: provide a new invoice with the manufacturer of the sump pump. It would be a good thing to have in the event the supposed NEW sump pump failed. Odd that another well known contractor who replaced this years ago, gave me their invoice with the name and manufacturer and brand name/model of the sump pump that was determined defective by LP. I still have that receipt but odd that LP, supposedly a professional company, literally refused to provide the information that I requested. LP did reach out but I did not take the call on my cell and was out the next day when they called a landline. Their rep replied was everything looked reasonable but they, LP, NEVER, and STILL HAS NOT provided the information I requested. The name of the new sump, model number, etc. that I would need should the unit fail after LP had performed the work. If the unit failed, how would I ever be able to call the maker, e.g., Kohler, and see if they would honor a warranty if it did fail. How hard would it have been for LP to honor this request? Because I, a senior citizen did not contact LP by phone, the BBB closed the complaint. Instead of requesting that LP provide the required information, they closed the complaint. Makes one feel like they were totally scammed and the reason they didn't know or want to provide the information is that didn't actually perform the work. Another senior - SCAMMED."

"They were very professional, cleaned up after their work, and we are very happy with the outcome of the jobs that they did. The team does quality work and we would highly recommend them."

"Very pleased with the services performed and the rate. Due to company's busy schedule, we had to wait longer than we wanted to for the services to be performed, but we were told in advance about this and we were willing to wait based upon the estimate given. Due to weather conditions, the work was delayed, so it took longer than anticipated for services to be performed, but we were pleased with the work and would hire again."