Get matched with top roof ice and snow removal pros in Kensington, MD

"quality of work is good. One issue was they tried to change agreed upon price after work was completed, however, they did honor original estimate. When reviewing my outside cameras to understand why agreed upon maintenance cost increased 100% from a few months earlier it became clear, two employees at all times were sitting in their truck while the other two were working..."

"I found Austin Services through social media: FB mom’s group in Rockville-Bethesda and Gaithersburg area. My experience with this company was awesome. They are professional, punctual, friendly and so kind. The price is fair. I hope this business continues and grows fast because their service is excellent!!! "

"Outstanding"

"Before I hired Mr. Reyes, we spoke in detail about what I expected. He agreed. What I got was a sloppy and unprofessional job. He rushed through my job in order to finish in one day as opposed to taking his time and doing a thorough and professional job. He was supposed to clean and restore the shower base, stall and frame. He painted over built up dirt in the shower base. Now, there are dirt stains showing through the paint and the base is so uneven and rough that if I stepped in the shower the bottom of my feet may get cut. Instead of cleaning the frame thoroughly, he painted over built up dirt and it looks terrible. He painted just the bottom of the frame with the wrong type of paint. He wasn't supposed to paint the frame at all. He painted the drain as opposed to removing, cleaning and replacing it after the paint dried. His caulking job is uneven and lacks consistency. He left paint on the shower head and light fixture in the ceiling. He was supposed to replace the door henges, light switch and electric socket. He didn't. He painted part of the door frame and left the other parts unpainted. He didn't smooth out the vanity before painting leaving it looking a mess inside and out. He left paint on the vanity door henges. He left running paint in spots and paint droppings in the window seal. He painted parts of the window frame that did not need to be painted and it's sporadic and sloppy. He didn't prep the walls before painting (as discussed) leaving the walls uneven and bumpy. He did a mediocre job cleaning the shower tiles. He did a good job cleaning the shower glass, installing the quarter round and covering the base of the vanity with a special adhesive paper. Another contractor installed the flooring and new toilet. After he finished the job, Mr. Reyes sent me a very nice video that made everything look beautiful. I told him I'd have to see the work in person because videos can be deceiving. When I saw what he did, I was very upset. I contacted him about my concerns and he returned on November 13th. I pointed out all of my complaints about this work. He asked me what I would pay for the job as is. I asked "You mean you aren't going to fix this?" He said no to fixing his work. I told him I'd pay $500. He said no to the $500 and said he was going to his truck to call some people. I considered that statement to be a threat. He sat in his truck for a while and I wasin my vehicle on the phone with an Angi representative when he walked up behind me a took a photo of my vehicle's license plate. I considered that to be another threat so I took photos of his license plates. Then he sent me a text instructing me to send the $500 via Zelle right now. He sent me a couple other messages about the $500. I told him I had to file a report with Angi and figure out how much it going to cost me to correct his work. Evidence that he knew he did a terrible job is that he refused to fix his work and the fact that he was willing to accept less than half of agreed upon amount of $1150. Two contractors came out and told me how unprofessional Mr. Reyes work is. One contractor quoted me a price of over $3000 to correct his work and do the job right. His final message to me was very munipulative and he ended it with "Don't make me think you're a bad person." Another threat. I didn't respond. Mr. Reyes' sloppy and unprofessional work caused a delay in my project."

"Wenner and his crew did SUCH a great job this snow season getting my VERY long driveway and wheelchair ramp shoveled promptly and thoroughly salted everything. I have poor balance due to a disability, so a safe walkway is incredibly important to my safety. Wenner is so pleasant and kind to talk to, and is very professional in explaining his recommendations about my property. Wenners pricing is fair, and his work is thorough. I recommend him highly for your property too."