Our garage door broke, and was stuck open half way. Jim was able to stop by the same day I called, and inspect our garage door. He identified the problem, and was able to get the door closed, until he could return with the correct parts. We agreed on a return time, and Jim was able to work with me on some scheduling issues. Also, each time I called, he answered the phone - this was nice not having to play phone tag. He repaired the garage door, and it now works better than ever. In addition to fixing the garage door- since he also installs doors - I asked him to look at a door that was hard to open & close. He gladly took a look, made an adjustment, and told me his thoughts on the problem with the door - all at no extra charge. I appreciate the professionalism and service I received from Jim, and at a very fair price. I would highly recommend his company.