Get matched with top drain cleaners in Orleans, MA

"I took advantage of a promotion ARS was offering in mid April to come to my condo for a routine tune up of my furnace and AC. From the second the plumber walked through my door, he was trying to sell me something. First, he said the quality of my air was awful, and I needed an air scrubber. Then he recommended I purchase their annual tune-up service/subscription where I get priority service and discounts on the parts he was trying to sell me. We then went out to my Air Conditioning unit. He said he was not allowed to touch it because it was out of code and against environmental standards. He recommended I purchase a new unit. When I asked how much, he said he'd need to get a sales professional out to give me a quote. That was after he had tried to sell me three different things... This week, with the temperatures rising, I turned on my air conditioning. Except there was a problem: It would not turn on. After trying to troubleshoot by changing the batteries in my thermostat and switching off and on the fuses, I finally called an HVAC professional recommended by a friend. The plumber walked in, looked at my furnace, laughed, and turned on the switch. He said most likely it was left off so I would have to call back and be charged for another ARS service call. He also tested my air quality and said it was fine. Lastly, even though my AC unit might be out of code. I am still grandfathered in on maintenance and other services that are needed. Long story short, as a new home buyer (less than 1 year) I will never utilize ARS services again and would not recommend it to any friends or family members. All they are trying to do is sell you their products and services. Clearly, they do not care about delivering a great customer experience or consider doing what is best for the customers. Or I guess former customers...."

"Called to have a boiler that is less than 7 years old cleaned. It’s easily accessible. I have mentioned that the pipes were banging at the far end of the house when the heat came up. The technician came and went, never mentioned the need for any new parts. I was shocked to see I was billed $784.00. Three hours and fifteen minutes at $195.00 an hour and the remainder for parts. For a seasonal cleaning ? You call that efficient and professional ?"

"Unresponsive and Unprofessional. Workers didn't show when they said they would. They did not finish the job, but told me they did. Left trash everywhere. They also installed an outdoors unit on my neighbor's property and want me to pay $7,500 to move it. This would have just been a simple fix, but they have been making it extremely difficult leaving me no choice but to file a complaint against their license and their bond."

"We had carbon dioxide detectors going off, called the Fire Dept, our gas plumber, and the Town Gas Inspector. They eventually determined the gas leak was coming from a cracked heat exchanger in the gas furnace, which required a total replacement. I had already called 8 HVAC companies who couldn't help due to heavy no-heat calls. So I called Gault, who was able to order me a replacement which arrived yesterday morning. His employee came and worked all day on Chr Eve installing the new furnace. He stayed into the evening until I had heat. Amazing service. They all went out of their way to help us when we were in a really bad situation."

"DO NOT SPEND YOUR MONEY HERE!!!*** Called this company inquiring about their services/to discuss the problem I was having with my Panel. Spoke with Allura on 10/5 who was very helpful & pleasant. Upon speaking with her she made me aware they could send someone out the following day. She told me it’d be $95 for every 30 minutes but that they typically find the problem within that first thirty minutes. if any work was done that same day the $95 would then be deducted off my bill. Awesome right? Wrong. She gave me INCORRECT INFORMATION. Fast forward to 10/6 they come out to my home. (Wish my husband had gotten the gentlemen’s name who had actually did the work but unfortunately he did not.) within the first 30 minutes they indeed did find the problem, the floats on my septic pump were stuck with grease. The worker said all that needed to be done was to power wash them to clean up the gunk and that we’d be all set. A little over an hour later the man then knocks on our door and says everything is all set. That we had one float he felt needed to be replaced but he doesn’t like replacing just one so he went ahead and replaced all 4 at the cost of $150 EACH! He did work on our property without fully disclosing what exactly he would be doing we were upset but obviously had no other option but to go along with it and pay. The work was already done. We got our bill which was $800 unsure of where he got the number from he broke it down and stated $600 for the 4 parts he replaced at the price of $150 each and $195 for a technical service fee that they charged everyone just for coming out. I explained that’s not what I got told yesterday, Allura said It would be $95 and if I got work done that $95 would be deducted. He couldn’t honor what Allura told me and suggested I call the company. So I did, I called the company. Allura was out, so I spoke with her supervisor Robin, who was oh so sure I didn’t get told that, that’s not their policy and the $195 is non refundable. She said she would call Allura and see if that’s indeed what she did say so we can resolve the issue. I got a phone call back from Robin an hour stating that Allura did indeed make a mistake and tell me that information but the $195 is non refundable and there wasn’t much she could do. I didn’t get an apology or any sincere sense of remorse for the inconvenience they set upon their paying customer. I was disappointed and that was clear, she then spoke with the owner who said all he could do was give me $95 off my next service with them.. lol sir you technically owe me much more than $95 and I will never be doing business with your company again. So thanks but no thanks. PLEASE TAKE YOUR MONEY ELSEWHERE!! THIS COMPANIES CUSTOMER SERVICE SUCKS! They absolutely do not honor their word, and obviously DO NOT TAKE RESPONSIBILITY FOR THEIR MISTAKES. HORRIBLE."

"We noticed a slight leak around the base of the main-bath toilet, so we called a few plumbers. Aqua was the only one that had a live person answer the phone. Megan from Aqua took down the information on our plumbing issue and indicated a plumber could come out first thing the next morning. Tyler, the plumber from Aqua, called us first thing that morning to say he was on his way. He arrived shortly after with his assistant, and he replaced the toilet wax wing with two rings. We also asked him to check the slow-draining sink in the main bath, which he snaked. He then made sure both the toilet and sink drain were working well. Megan from the office left a voicemail the other morning to check on things. The job went well from Megan's scheduling and "after-care" call to Tyler's work."

"Fast service and great craftsmanshift at a fair price."

"PLEASE SEE LESSONS LEARNED IN CAPS THROUGHOUT. In fairness, they had just lost an employee and their office was harried, but mine was definitely not a good experience. I paid $375 for the title V inspection. 2 guys came, poked the ground for 5 minutes, didn't find a riser and cap, & left saying they could not do the inspection and would have to excavate the site. LESSON ONE: require them to pull the prior Title V before coming out, which would have given them the depth of the system ahead of time. Capewide would not give me a quote to excavate, only said the excavation equipment cost $170/hr to rent. They then excavated, said the system failed because the distribution box had to be upgraded to a H20, filled in the hole and left. Next Capewide sent me a bill for an additional $2285 for the first excavation (with no breakout) and a quote of an additional $2600 to upgrade the DBox. They refused to credit me for the $375 they charged me for the 10 minutes their first inspectors poked around. LESSON TWO: check the last Title V before you start. If you have a walk-out basement, the system is going to be deep. If the previous owner didn't install risers, you are going to have to excavate. Be sure to only hire a Septic inspection co. that has their own excavation equipment. I said I wanted to check the 6 year old Title V inspection to see why the previous inspector passed it before I paid the additional $2600. This was not a criticism of Capewide rather the 2012 inspector. They were not enthusiastic about my going to the County. LESSON THREE: The town inspector said the requirement to upgrade to an H20 was only for new builds, mine was grandfathered and did not need to be replaced. I had Capewide on the phone to ask them some questions and the town inspector pulled my cell out of my hand saying they wanted to explain to Capewide directly. Capewide told the county inspector they had 'learned something', They next called back and said the sides of the box were collapsed. After I left the County office, the Capewide inspector called me and tore me 'a new one' for putting him in the embarassing position of having to speak to the inspector. I tried to explain that the inspector had grabbed the phone but he wouldn't have it. I decided to get another quote before proceeding, especially since they would not break out the $2600 additional expense and called an excavation co. that did septic inspections (and owned the excavation Equipment). The 2nd company quote me $1650 or 37% less. They did the work. I monitored and photographed it. There was slight degradation in one of the walls of the Dbox but it was not collapsed. If I had gone to them in the first place my cost would have been $3300 vs. $5260 from Capewide. I have kept my recordings of the calls with Capewide. Again, not a good experience."