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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

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"We had a turtle door installed today. The service technician ,Cody Miles, was outstanding -in knowledge, work ethic and how well the task was completed. I was very fortunate to have him as a technician. Dennis (did not get his last name) the service manager was present also and was very professional, I was lucky there also. THANKS"

"Chase was extremely knowledgeable, straightforward, and professional throughout the entire inspection process explaining everything that needed to be completed. Five stars all the way!"

"They were wonderful!"

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"Scapes was contracted to refurbish an existing 12x14 (168 ft2) paver patio and stain a pergola. The patio has two sitting walls, one of which was leaning or tilted and needed to be rebuilt. The project reused the existing paver blocks, although a couple of new blocks were added. The quality of the patio work was very good, and I would give them 4 stars for the work. Scapes also stained the pergola which is part of the patio. The quality of the stain application was sub par, and for this effort I can only give them 2 stars. The stain all the way around was uneven, spots were missed, and some spots did not cover the bare wood very well. Scapes also scored very low in the ares of professionalism, responsiveness, and communication. In these areas I can only give them one star. a) Scapes used a different stain than what I had requested and never notified me of the change. Fortunately, the color was very close to what I had requested. (lack of communication and professionalism) b) The pergola is high enough to require a ladder to reach the higher sections for staining. They wanted to borrow a ladder from me. I don't have any ladders, so they went to Lowes to get one (lack of professionalism - when you come to do a job, you need to bring all the right tools). c) Brandon and I inspected the work after completion. We found several areas of the pergola that were not stained. Brandon said he would return another day to do the touch up stain work. After two scheduled times to do the work and two no shows, the work is still not complete. There was never a call or text informing me that he couldn't keep either appointment. (lack of responsiveness, communication, and professionalism) Recommendation: I do not recommend this contractor for the reasons stated above. Yes, they did a very good job refurbishing the patio, but did a lack luster job staining the pergola. And in a sense, never completed the work. Regarding price, I think their cost for the work and effort involved was very reasonable. For price I would give them 5 stars."