
About us
Vincent Fister, Inc. was established in 1953 by the Fister family. In 1955, Vincent Fister, Inc. joined United Van Lines as one of the original stockholders. United Van Lines is the largest household goods mover in the United States, with a nationwide network of 500 affiliated agencies and another 550 agents in 135 nations around the world. In addition to household goods, we transport trade shows and exhibits, specialized commodities, delicate electronic equipment and other types of shipments requiring special handling. For more information on our company and services offered, visit our website at www.vincentfister.com.
Business highlights
Services we offer
No cost, electronics, general commodities, in home estimates. Local & long distance household moves, international shipping, office moves, packing, trade shows & exhibits.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 39% | ||
| 17% | ||
| 13% | ||
| 9% | ||
| 22% |
"We're so pleased to hear we were able to accommodate your needs and that you found our crew to be pleasant and helpful. Our goal is always to provide our customers with a smooth and stress-free move. Please accept our best wishes!"
I had paid for complete protection for this move. When the items arrived at the storage facility, there was a bill of laiding waiting for meto approve that my items arrived. The gentleman assisting me with this form advised me that nobody takes the full protection for the storage area and told me where to inital to make that choice, but he directed me to sign the wrong line that was related to the actual move portion of protection. I had no idea that was what I was initialing and certainly would not have waived the protection I paid for. In addition, I wasn't given an opportunity to actually look at the items to make sure nothing was damaged because they were in cartons and there was not enough time to go through each carton. I feel like there wasn't enough effort given to making sure I understood exactly what I was agreeing to on the paperwork leaving me without any protection . There ended up being considerable damage to items and mold on wooden a book case and several broken items from being packed poorly.
When I spoke to the company about signing the wrong line, they did not respond to any of the points I raised about it being a misunderstanding and bad advise. They just told me that I signed the form and it meant I waived my coverage and that was it. There was no negotiation or exceptions made for my situation. The woman I worked with when I first started this process was very conscious about explaining every step to me and made sure I was clear on how the move would proceed. She set me up to have the expectation that I would have every step explained to me as throuroghly as she had done, but this was obviously not the case. When I brought her attention to the problems she basically told me that there wasn't anything she could do. She did tell me that had she seen my initials on the waiver of coverage she would have checked with me before processing, which leads me to believe that someone should have and didn't. I did contact an attorney about taking this company to small claims to get reimbursed so the damage done to my items, but the cost of the case would outweigh the amount I would potentially win.
I have removed all my items from their storage and will not use them again.
The team spoke with each other very politely and positive. They helped each other and they worked very diligently and hard!
My husband and I were very impressed! They arrived on time and notified me before they came on Monday and they arrived the next day precisely when they said they would.
Let me say this again, this team worked VERY well together which gave us peace of mind in all the craziness moves can bring.
This is not our first move, we have moved interstate several times, but this team really impressed us!
"Thank you for your kinds words. We appreciate all the specific information that you have provided in your review. It's important to remember that success is measured by "Teamwork." I will certainly share with our Operations Department your response! Good Luck in your new home!"
"At Vincent Fister, Inc., we strive to perform moves with the utmost care and professionalism. Damage to a customer's household goods is extremely regrettable; however, mistakes do happen and a piece is occasionally damaged. In this case the customer had 208 items and the repair specialist confirmed that 2 pieces were transit related damage. A customer has a choice of selecting the free valuation which pays a certain amount per pound should there be damage or the full replacement valuation which has a premium that the customer pays as a part of the move. Both coverages are explained in detail to a customer at the time of the estimate. This customer selected the free valuation. We paid the claim according to his selection; however, he was dissatisfied with the settlement and threatened to slander our company. Apparently he has followed through with his threat. While we deeply regret that there was damage, this review is unfair and inaccurate as the customer made the selection of the lesser valuation."
"[removed members name] - Thank you for your kind words. We appreciate the opportunity to provide quality moves to our customers. Best of luck in your new home! I will pass on your compliments to our crew!"
"Thank you for your response and kind words. There is a lot of emotion in moving such a long distance and our employees work very hard in recognizing the potential stress and work in an efficient manner, and at all times are polite and attentive to your needs. Good Luck in New Mexico!"
"In reading your review, there are several inaccuracies. Based on the size of your home (1800 sq. ft., approximately 8500 - 10000 lbs.), the job was estimated to be completed in 8 hours. The no cost survey and estimate was clearly explained that our charges are based on the actual time worked. The entire move took 6.5 hours to complete and was $189.00 under the estimated price. Vincent Fister, Inc. employees were honest and professional in handling this move."
"Thank you for taking the time to provide a review. I would like to address a couple of your comments. Due of the nature of the heavy lifting and carrying of your furniture, our worker's will perspire, especially during the time of the year of your move. However, our workers are drug-screened, criminally background checked, in uniform at each job. Regarding the damage to the washer, the type of liability that you claimed was our minimum level of coverage (.60 per lb). The claim covered the weight of the washer times .60 per lb. The other option was the full coverage with $0 deductible which you elected not to carry. The cost of the full coverage would have been an additional cost of $150.00 which would have covered the replacement of the washing machine."
"Thank you for selecting Vincent Fister, Inc./United Van Lines. It's important to have an estimator survey the home to provide an accurate estimate and explain our moving services and answer any questions. We apologize for the damage to the wall. It's important that our crew document the issue both on paper and with the you, so that our Claims Manager will promptly have the necessary repair made."
Corrigan Moving) excellently. The estimate was a bit high, but I'd
rather that that it be lower than the actual costs. The estimator was
superbly professional. The movers were top notch, putting padding on
doorways to protect the woodwork, putting covers on the floor in the
high traffic areas to protect the carpet, and to boot, they were just
wonderfully personable. Nothing better than that for icing on a moving cake. I
would recommend them highly.
"Customer, we appreciate the kind words. It is very important that we not only pad, shrink wrap and crate the household goods moving, but take extra time to protect your floors, doors, and stair rails. Thank you for choosing Vincent Fister, Inc./United Van Lines! Good Luck!"
When it came time to move later that week, they actually sent three guys. However, the final amount was only ~20 more than the original estimate. Which I would consider more than acceptable.
"Thank you for your review. We pride our company in providing a timely and accurate estimate. Your estimator has been working with our company for over 27 years and is the "Veteran of our Sales Team and recently awarded the 2012 Salesman of the Year!" We added a 3rd man to your move at no additional cost. To ensure that we have the most experienced movers, we have a "Mentoring Program” that shadows our new movers with our experienced crews. It offers our customers with the most experienced, qualified workers."
"Thank you for your kind words. We strive to provide a professional, quality move for each of our customers. Good Luck in South Carolina!"
"This is first report of anything stolen by members of the packing crew. A claim was never filed so the company had no opportunity to respond. All packers and movers are background checked and drug screened to help ensure that our customers received the highest quality labor in the moving industry and can feel confident that their belongings are being well cared for."
"Thank you for giving us the opportunity to provide your move! We appreciate your business!"
"Thank you for the kind words, Member! We appreciate the A rating! We have been in business for 59 years and take great pride in providing a quality move to each and every one of our customers!"
"We are sorry to hear about the damage. This is the first report of any damage reported, so the company had no opportunity to respond. All wooden furniture is brown paper or pad wrapped to ensure the upmost protection during transportation."
"Thank you for your thorough evaluation of your move. We believe it is extremely important to communicate with our shipper's to ensure that all your expectations are met. Your choice in Vincent Fister, Inc., a United Van Lines agency, was a great one for what appears to be one of your first hired moves! Thank you for entrusting our company! Good Luck!"
"Thank you for your business!"
Licensing
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