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"Overall I'm giving the company a C grade for performance, because they were responsive after we complained directly to the company; however, based on the fact that we had to call the company on several occasions for updates became frustrating.

1. They promised to be here Thursday, April 21st @ 8am; we had to call around 10am and they arrived at 11:20am.  No explanation was given for why they showed up late.

2. Technician promised to return Friday, @ 9/9:30am, to complete the job. We texted the company around 10:30, and he called 30 min later and arrived 10min later.

3.  Technician declined to file in a hole left in the wall with insulation foam.  Had to call the company, to get them to return to fill in the hole on another day.

4. The thermostat was installed without a cover plate to cover the markings on the wall left by the old thermostat.  They didn't offer a cover plate to cover the markings during the install.  After contacting the company about the cover plate, they returned and installed a cover plate free of charge.

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"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

Halls Home is a small business operated by the owner who does all the work so you know the job is done right, we accept all types of payments cash, check, and credit cards

With over 24yrs of professional experience we are focused on providing quality services with the highest levels of customer satisfaction! When it comes to your home improvement projects we have the expertise to get the job done right! We offer Military and First Responder Discount! Contact us today, we look forward to serving you!

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