EPPERSON ELECTRIC

I use Epperson's services for most of my household jobs. Last year, they installed a new hvac system, and they were wonderful. The last time that they came out before the new year was for a couple of faucet issues. Chad and David were not able to fix the guest bathroom faucet, but told me what I needed and were very up front. I knew that I needed some more work done on the room, so when I purchase the new toilet, vanity, sink, and faucet, I will be calling them for install. The house is 116 years old, and the bathroom was updated in the 80s, so not surprise that it was just old. They also were not able to repair the kitchen faucet, and that was fine because I had replaced this tired one 17 years ago. Tammy helped me pay my bill on the phone, and was also very friendly and helpful. Normally, they fix everything, but this time I was happy with the advice and knowledge that they will be able to do the work once I have the pieces parts.

Horrible place, make sure you check out other companies cause this one will cheat you every way they can. Run up the hours and tell you need what you don’t.

unknown

Everything went just fine.  Very curteous and professional at all times.

Service technician recommended a higher efficient thermostat to cut down cost.  She was proficient and knowledgeable.

I had them come in and do a estimate to compare to my local bidders, they were very close with the other bids plus I got the #1 rated Trane system. I do wish I would have had them come back and install one more vent in the master bathroom, it feels like it needs another one when its really cold. I know they would have came back no problems. They even called after we had been moved in a few months just to check and make sure everything was ok.

Horrible! They're con men. Just read above.

I didn't spend anything in December because it was covered by the warranty on the unit. They were very friendly and extremely professional. They were on time and they were extremely clean. They had to cut a hole in the wall to run a new vent system so they cleaned up after themselves really well. They were cheaper than most of the old places when I had used them to work on the old unit. They were a couple of hundred dollars cheaper on the new Trane unit than other places. I will definitely use them again.

Contacted them this time because air handler keeps tripping a breaker, they came out and looked and said we had a bad return valve and it needed replaced.  we talked to the 'lead' guy and he said he was almost 100% sure that the replacement would solve the problem.  work was done on 7/28 and on 8/2 the unit tripped again.  when called them to tell them after talking to the receptionist was told to have the husband call when he got in. STEAMING.  so husband calls, they come out and now we have a bad blower.
everytime they come out it is something different. what ever happened to checking everything  before you wrap it back up?

I am not happy with the service.  I think they should give me my money back because I had to call someone else in to do the job that they didn't do.

Epperson charges hourly for their service and they started the clock from the time he left their offices and included the time he went to retrieve equipment from another location before arriving at my house.  I felt that it was unfair to charge me for time that they weren't even at my house.  Ned could not locate a leak (and there was a leak in the coil, found later by a different company), so he simply refilled the unit with Freon even though I had told him that it had just been filled less than a month earlier.  He also told me that he had to release into the atmosphere the freon that was in the system in order to look for the leak.  I later learned that that is illegal and they are supposed to discharge the freon into a tank and then reclaim it.  So he either did something illegal or lied about what happened.  I expressed all of these concerns to the company, but they said it was their policy to start billing for labor from the moment they leave the office and that the serviceman was experienced and knew what he was doing so I need not be concerned that he did anything illegal or unethical.  Bottom line:  they did not fix the problem and over-billed for their service.  I would NOT recommend them!