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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Extremely dissatisfied with my consultation! First off, booked an appt due to Toilet tank seal leaking and needing to be repaired/replaced. I book an appt for them to charge me $89 for them to tell me exactly what I told them was wrong in the first place. Second, the options presented to me where astronomical and absurd. I'm talking about a toilet repair mind you! $1375 for them to replace my toilet altogether. $591 to install a toilet that I purchase. Or 721 to rebuild the current toilet. I settled for paying $89 for those options I suppose so Free Estimate as advertised isn't correct! I'm an Army War Veteran and I refuse to be ripped off by companies like this one. I can buy a brand new toilet at Home Depot for $1-300 and install it myself in under an hour. Thanks for nothing and enjoy my $89!!!"

"My experience with LexRooter was excellent. I highly recommend them. I give them the highest rating for the work they did for me. I have owned my home for more than 38 years. Never have a had a sewage back up before. It was coming up through the finished basement floor drain pouring all over the floor. At a time like that a person feels rather helpless. I phoned LexRooter and the dispatcher was warm and professional. Music to my ears, she said a technician would arrive in less than 30 mins. Markiss arrived shortly after I hung up the phone. He listen carefully to the things that I had done in an attempt to unclog the mainline. Immediately he went to his truck and brought in a high-powered snake to snake the basement drain back to the easement at the back of my property . When this snake wasn’t successfully clearing the blockage, he quickly contacted his supervisor. I appreciated this so much because not only was he working with integrity himself, he had the humility to know when he needed to ask for help wasting no time!! I consider that to be a very very valuable resource in any technician. Daniel, his supervisor arrived. I believe he said he has worked for the company for eight years. I appreciated his experience and skill. Daniel impressed me immediately. He was very respectful and yet confident in his own ability to address the problem. He listened to everything I had to say and everything the other technician had to say, and then he moved forward from his experience to do the exact things needed to fix the problem and fix it quickly He explained to me that he needed to use a snake that was a larger gauge which he had in his truck and he told me that the right thing to do was to create a clean out. My house was constructed a long time before and it didn’t have a clean out in the yard and it didn’t have any kind of clean out in the house. He quickly constructed a clean out at very minimal cost that accommodated the larger higher powered snake, which in short order resulted in one of the most wonderful sights a person could have when their house is flooding with sewage -suddenly the basement drain happily started to swallow up, sewage draining very very quickly. Now not only do I have the mainline drain clear and functional, I finally have an easy access clean out. Yay!! The company is very lucky to have Daniel working for them. I feel confident that in every job he has a hand in, not only will the problem be solved, it will be done fairly and as inexpensively as is reasonable. Daniel will leave his customers eager to use LexRooter again if need arises. Markiss and Daniel worked together efficiently. The speed and quality of the work turned a nightmare experience into one that left me with a lot of gratitude in my heart. The bill was also extremely fair."

"It went very well! Tim came to the apartment and looked at the issue. He told me that he will place the order for the new and more efficient unit than the old boiler and install asap. Tim's crew came the following Monday to demolish the old boiler and installed the new boiler on the same day. The new boiler was up and running on the same day. It was a smooth startup!"

"Great very professional"

"They put in new PEX water line to our house . Was fairly big job . backhoe dug trench thru yard . Several guys working on yard as well as new water service connection inside house . Prompt services ,Overall excellent .. Their quote was less than my other bid & After accepting written bid , they came next day or so. We particularly greatly appreciated them hand digging a short segment so as not to damage concrete at driveway ( the other bigger plumber comp bid proposed tear out & repair that section of driveway)..Which saved cost & time they Also helped redo our sump discharge line into the new service line trough, at minimal added cost.. very accommodating &fair"

"It was great josh came and took care of everything, we did have some weather short comings however he completed everything and was honest. I plan to use him more in the future to other work!"

"Very fast, professional, and efficient. Would recommend to anyone!"