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"They were quick, respectful and the price was reasonable. Did everything i asked with courtesy and a smile. Will hire again for all my electrical and plumbing needs. Thanks guys!!"

"Actual Human garbage, they have to be paying for good reviews. deceptive and deceitful .DO NOT trust this company. They are the absolute worst. Does NOT honor their own warranties, WILL NOT service their own installs . These people are straight up criminals. Full Furnace AC replacement, not listed (on purpose ) in the work section, they continue to be shady"

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"Extremely dissatisfied with my consultation! First off, booked an appt due to Toilet tank seal leaking and needing to be repaired/replaced. I book an appt for them to charge me $89 for them to tell me exactly what I told them was wrong in the first place. Second, the options presented to me where astronomical and absurd. I'm talking about a toilet repair mind you! $1375 for them to replace my toilet altogether. $591 to install a toilet that I purchase. Or 721 to rebuild the current toilet. I settled for paying $89 for those options I suppose so Free Estimate as advertised isn't correct! I'm an Army War Veteran and I refuse to be ripped off by companies like this one. I can buy a brand new toilet at Home Depot for $1-300 and install it myself in under an hour. Thanks for nothing and enjoy my $89!!!"

"It went very well! Tim came to the apartment and looked at the issue. He told me that he will place the order for the new and more efficient unit than the old boiler and install asap. Tim's crew came the following Monday to demolish the old boiler and installed the new boiler on the same day. The new boiler was up and running on the same day. It was a smooth startup!"

"Despite having several large trees in and near our yard, we decided to investigate the possibility of installing solar panels. We were upfront with the companies we contacted that our main concern was viability for our particular site, but also made it clear we would like to do the installation if at all practical. Icon was the most responsive and also the least expensive of the quotes we got. On her initial visit, Rachel, our salesperson, expressed concerns about the trees but said we would get a good estimate of potential electric energy production based on a follow-up site visit. We proceeded to that stage, and based on the estimates decided to install panels on both south-facing and east-facing sections of our roof. Jaye at Icon was particularly good to work with, quickly generating new plans as our thinking progressed. The installation went well, with one notable exception. The wiring through our attic was performed sloppily, with excess cable winding across the insulation and several flexible ducts inadvertently knocked loose from the collector box supplying HVAC to the upstairs. I felt that Icon did not take full responsibility, but the electrician absolutely did, and made things right. In the end, I give him a lot of credit - and also Icon for selecting such a responsible individual to subcontract their electrical work to. We have had the panels for over a year now. We have had no issues with any of the equipment, no roof leaks, and much lower electric bills. Still, production was below Icon's estimate by more than 30%. I would be the first to admit that our situation is more difficult than average to estimate, but this amount of error is surprising and disappointing. It is small consolation that Icon was not the only company to be so over-optimistic. Overall, I think Icon did about as good a job as possible for our situation. I just wish we had a more realistic idea going in what we were likely to get out of the system. [Cost does not include tax credit.]"