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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

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"I hired Phillips Waterproofing and Concrete for a sump pump and moisture panel installation, and it was a complete nightmare. The work was sloppy and unprofessional: the corners of the moisture panels were left curved, concrete wasn?t poured to the walls, and the sump pump pipe was installed in front of my kitchen cabinets with only a thin, choppy, unfinished pour. I paid over $2,000 for them to stain the concrete, but they never completed the job despite multiple scheduled appointments. They now ignore calls and messages entirely, and both the owner, Kevin Phillips, and son Dylan, have full voicemail boxes. To make matters worse, the original problem?backflow in my half bath?was not resolved, and my home flooded again just weeks after their installation. Because of their negligence, I?ve been forced to spend additional money pursuing legal action to get my money returned. They took $11,000 from me, left my home in an unusable state, and provided zero accountability."

"We bought a new home with water issues. I called multiple foundation companies to get a french drain with sump pump installed under our home. We had huge storms coming and the last one left standing water under the house with support piers sinking. We had several cracks form in the drywall, popping and creaking in the floors. Corey McGlothlan came out and looked the situation over. He and I were at the house and my wife was on the phone discussing the situation. We knew we needed to do something with storms coming but received alot of pressure from Corey to make an expensive decision. He did an 18 month no interest approval. He said we needed the french drain with a sump pump and the piers shimmed under the home. He also said their work came with a lifetime warranty and would cover further foundation damage repairs. We did agree to have them do the job as they could be out early the next week. I wanted a copy of the contract to read but he told me I would get it by email in a few days. All we had was a link to the finance company. The french drain system was installed. We had one heck of a storm come thru and it did keep the water pumped out. However, The water barrier was nasty, muddy, and not reinstalled at all properly. I called and got a help desk. They had Adam from the Lavergne office contact me. They came back out and reinstalled my vapor barrier correctly and cleaned up under the house a bit. My house was 10 months old at the time. I also had excavation work building a burn in front of the home and drainage to divert the water from the house. My issue: I have called Corey and Adam multiple times to get the shims installed, like over 20. I have tried the help desk but they cannot get me anyone from management. I cannot get them to come and finish the job. I have been forced to post this and am filing a claim with the BBB. Beware of AFS."

"Went great. Did a great job and fast to."

"Very well pleased. He went above and beyond the job description ."