
Serving Brooks, KY and surrounding areas
In business since 1947
Free estimates
Emergency services offered
"We have been maintenance (once a year check on the A/C and once a year check on the furnace) customers for years spending about $200 a year for that service and have always been happy with the service. Our A/C appointment is normally in August however, knowing it is an older unit I called in May and asked if they would go ahead and come out. I was told there was no need and they would call to schedule in August. Well last night the unit went out. Don’t know if the service appointment would have prevented it or not. Called at 8 AM this morning (Wednesday) and was told they could come out Monday afternoon. I feel like 6 days was a little ridiculous even thought I understand it is hot out and I’m sure they are busy so she took my name and left a message for the service manager. I called back at 11:30 and left a second message. At 2 he finally called me back and while he was apologetic he also told me Monday or I could pay the emergency rate $98 for the first half hour and have them come out late Friday or early Saturday (still 3-4 days away). I am giving them a C because up until now we have been happy with their maintenance (and even recommended them to friend) but I question what is the point of being a maintenance member or “preferred” customer if you can’t get them to come out within a day or two when you need them. Will be looking at one of the other providers that value the loyal customers."














































