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"I was extremely pleased with Ken and the service I received. The dumpster was professionally placed on my cement driveway without any cement damage. I highly recommend Five Star Sanitation. I will be using them again in the spring for another project!"

"They take zero responsibility for your goods, have no obligation to actually deliver your goods and simply say - talk to the other company - a company you have no choice in using. They have poor customer service and have done nothing after 5 months to ensure delivery of our missing items claiming they are lost, loaded on a truck. I have extensive documentation to back up this claim. I was lied to and oversold. We were charged for 4300 cubic feet of space but delivered much less. When I tried to work with the Customer Service to ask questions, I had nothing but problems. When I asked about insurance I was told it cost 60 cents per pound to purchase and that it was too late anyway because I had already signed the contract. The original driver refused to properly itemize our belongings. He had a list of numbers that were put on boxes which were labelled so vaguely you could not ever identify exactly what was in the box that was missing. Since this is required by the CSI insurance company, the trucking company made it impossible to use the process they provided in the contract. My goods were sent to New Jersey, I was told that storage would be $2200 per month based on the volume. (Again, the volume was wrong, so I was overcharged). When we called a month in advance to arrange delivery, we were told that the goods could be delivered only within a 14-day window because other deliveries were added to the same truck. When we explained that we have a full truck paid for and no one else would fit on the same truck so that would not be an issue she insisted that she could not reply to this. Asking for a supervisor I was told that none were available and that we would have to get a call back. The next day the same girl called back and told me she talked to the supervisor and that we were VIP customers and because we called a month in advance the goods would be delivered on time. We called the week before the move to find out that she had made this all up. The young woman who discussed this with us again refused to let us speak to a supervisor as he was on "vacation" Over the course of 6 days this woman said she would call back and then didn't. We argued this with the girl at "Moving Company" insisting that there must be some things of ours left behind that there is no way they could have everything. They insisted that we would have to take care of that when It arrived. The truck arrived¾ full and as above the move was not pleasant. Boxes missing, broken, furniture damaged and many had boxes had been opened or even repacked. One box had only an ice bucket in it and was not sealed or wrapped. Uncooperative driver, furniture not checked over or put together. At one point the driver wanted to put pieces of furniture in the garage because they were too difficult to move into the basement. He argued with me about this. We kept a detailed list of all items, and each box was clearly labelled and itemized. Using my list I know exactly what is missing. There is approximately $30,000 worth of goods belonging."