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"Aztez representative and workers were prompt and courteous. Overall the job turned out OK and looks nice. The James Hardie stucco sheets and trim were installed in a manner that is much better and should be more weather resistant than original stucco sheets. All trim pieces, including angle cuts, were cut by hand with a circular saw but look very good. Notes from the job that lead to my overall rating. 1) Aztec representative and workers communicated very well with me to discuss and decide on options for specific details to ensure the overall look and appearance was maintained. 2) Instead of removing the old siding, I was talked into installing the new sheets over the existing sheets. Because of this, I asked repeatedly to be informed of any damage or deterioration due to water intrusion (old siding had rotted in several locations) and to remove/repair any damage prior to installing the new sheets and trim. To my knowledge, this did not happen because I caught working covering up one location that needed repair. I was disappointed this was not brought to my attention. Were there other areas of damage that were covered up and not repaired? I'll never know. 3) Job was quoted with 2 coats of paint. Paint was sprayed and completed in 1 day. I asked how it was possible to apply 2 coats of paint in one day without letting the 1st coat dry. I was told, 2 passes with the sprayer was the equivalent of 2 coats of paint. I was not aware of this practice and not sure this really constitutes the equivalent of 2 coats of paint. While I noted that I would hire again, this would only be with closer oversight. The latter 2 issues left me with the opinion that the priority of the workers was to get the job done as quickly as possible with less emphasis on quality of work. While I have given a passing grade, there is opportunity for improvement."

"Excellent service and managed the insurance process very well"

"They were professional, quick, and friendly. Did good work at a reasonable price."

"We had the Geek Squad out 3 times to repair our dishwasher. It was worse after each visit. The 4th time I called them to try and get it done again they said that our warranty had ran out. But 5hat if we wanted to pay them they would come back out. Yeah rite! So we were blessed to be in contact with Bergen Co, LLC. It took him an hour to assess the situation and fix it. We plan to have them back out to do some more work for us."

"I added or made changes to the scope of work (siding). Satisfied with work, guys are great. Wish they had more availability for more work."

"Unbelievable service! We’ve used many companies and now we only go through JW! When others were slow to respond JW was quick to respond and even quicker to get out there and get the job done right and finish when they projected to be finished! Super polite, super professional and the lowest quote we received! Can’t say enough good about these guys!"

"David did a great job. He had his work cut out for him, especially with replacing the old storm door, but it looks amazing! These pics were the bigger projects."

Universal Windows Direct was founded in April of 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve.

"The contracted the work off to a third party. Jon took longer than expected. The windows was installed pretty good from the looks. Communication could have been better with knowing the job will take longer and what types of trims I wanted for the windows. As the contractor that was hired for this job by this company. Did a good job with putting up decent trim. As for the new windows they look great. I purchased the myself and hired sentri homes to install them. I will need to have a my siding on my house redone to be closer to the new windows so the gaps are not so obvious. That was not expected at first. But from old storm windows and not knowing how they were put in originally. There was some unknown things that was learned from the job being completed. I will have the siding of the house slightly done to match really good for what I wanted later on. My only concern is better communication with sentri homes. Overall they were great when I did talk to them."

We’re a family owned and operated company that values honesty and integrity, and stands behind our work. We offer over 40 years of industry experience. We specialize in Asphalt Shingle Roofing installation, replacement, and repairs. Our services are customized to the individual project, paying close attention to the details of each project that we're involved with. We look forward to building long-term relationships with our clients and guarantee your satisfaction!