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"The crew came out on this cold January day and fixed the crack in my foundation and sealed it to prevent seepage. I’ll know for sure when the spring rains come if it was a success. From the pictures they sent me, I’m very confident there’ll be no more water coming into my basement. "

"Everything went well with our egress windown install. Would use again."

"I recently hired VanDrunen Outdoor Living to resurface my concrete walkway and stairs, and I am incredibly pleased with the results. The original concrete steps were caving in, and the walkway was in poor condition. After reaching out to VanDrunen Outdoor Living for an estimate, I had the pleasure of working with Zack VanDrunen, who was professional, courteous, and responsive throughout the entire process. Zack provided a detailed bid to replace the damaged concrete steps and resurface both the walkway and new steps using Vuba Stone. What impressed me most was his approach-there was no pushy sales pitch, just honest advice and clear communication. The finished product exceeded my expectations. The steps and walkway now look amazing, so much so that they almost outshine the rest of the house! The quality of work is exceptional, and I couldn't be happier with the outcome. I would absolutely recommend VanDrunen Outdoor Living for any concrete work. They demonstrated professionalism, skill, and commitment to customer satisfaction from start to finish."

"What made their service so good was their professionalism; they didn't stop working until the job was done. No matter what little problems came up, they kept going. They are excellent, professional, and very pleasant."

"Steve Gavin, the owner came out and provided me with a great price that was inclusive of the entire scope of the project. During our meeting he took the time to explain the process that his company uses. Once the permits were issued the crew arrived the next morning at 7:00 a.m. as promised. The crew met the deadline for a 1:30 inspection from the Village of Deerfield. They not only met the deadline but they passed the inspection without any issues to be corrected. The crew worked until 7:00 p.m. completing the job. I would also note that they left my home spotless!"

"Incomplete. Work was done, lasted 1 year, had to be re-done, that lasted 2 years. Asked them for a quote since the warranty expired, they came to inspect and never heard from them again."

"I accepted a quote from 3D in July 2022. After they received my 50% deposit for adding to my driveway the company never completed the work and never returned a call, and there were many calls. I texted the man who quoted me and he stated that he was "working on my refund". I asked him when and he said he didn't know. The next 2 texts he has not responded to. Fast forward to 2023, no refund and no return call or text. I have reported them to the Indiana Attorney General as well as the BBB. They are a horrible business at best, scammers at worst, either way stay away if you don't want to have your 50% deposit stolen."

"It went well and they did a great job."

"n…do not walk away. Run. Run. Run. Our unfortunate experience with Ayers Basement Systems began with an impressive sales pitch. Our sales person was Robert. He had a PowerPoint presentation and explained to us that we would not have to worry about a wet basement ever again. That was huge because we had been wanting to finish our basement for sometime. Previously, it would leak around the window just enough to keep drywall from staying dry. We were offered a discount for signing the contract that same day. Overall, the estimated cost to us was $5,600. This price did include a permit they said they would have to pull. They went ahead and scheduled us for the next week. They informed us we would need all of our furntiture and stuff moved away from where the pipe would be installed. That was a pretty huge task due to the amount of “stuff” we have in our basement. The morning of our appt, with all of our stuff moved in such a way that no one could easily access anything (home office, computer, bills, etc), they called and rescheduled. The soonest they could get us in was an entire month out. The second appt was made and once again, they rescheduled the morning of. This was extremely inconvenient, however this wasn’t even the tip of the iceburg. Over a month after signing the contract, we finally had Ayers come to our house. We were taken aback by how young the four workers from Ayers looked. We told them that we had dogs and cats. Both were put up in rooms where they couldn’t bother the workers. However, once they left for the day, our gate was left wide open. Luckily when we let our dogs out, they didn’t notice the open gate. Another issue we had is that they left the front screen door propped open. It was a very windy day in April and the wind blew our screen door off the hinge because it was left open. The workers were there for 2 whole days. In that time they jackhammered our concrete floors, installed a pipe from the leaking window all the way to where our sump pump pumps water outside. We were told by our sales person that they would jackhammer larger pieces of concrete and put them back with a very minimal seam. What we were left with was a huge trail of uneven concrete work that followed the pipe and it was a good foot wide. The concrete was so uneven that a piece of tile wouldn’t lay correctly if we tried to do so. Then we looked at the work around the window. They put holes in the concrete to the outside of the house. They was a piece of plastic blocking a larger hole that was not flush to the concrete. Even now that piece of plastic allows the most water in. To explain that absolute absurdity of what they did is a hard task. There was rag blocking a pipe to the outside. We have no idea why but it was stuck all the way in with purpose. The outside pipe isn’t even connected to the pipe that goes to the sump pump drain. Now we have new leaks that are all over the basement. They basically opened up an entire new area for the water to go. We had a plumber come and look at the pipe and he dumped over 5 gallons of water into their pipe (drains into the sump pump area) and absolutely nothing came out of the other end so the water must be draining to other areas of our basement, causing the leaks that are popping up everywhere. So, what was the purpose of this system? When the kids left, they tried to collect the full balance. They wanted payment for a system that has ruined our basement. We refused. The sales person, owner, and a few other people from Ayers contacted us. The only thing they said is that they would come back out and “fix the problem”. At this point they have drilled holes into our house, broke up concrete, and made the leaking go from one to area to the majority of our basement area. At this point we want them to never touch our house again. They were condescending in every way. We were told that they would have a really good team come to our house to fix our problem. How many times do we have to have someone come to our house before we get a good team? Shouldn’t all of your teams be GOOD TEAMS? Ayers acknowledged they messed up. They said it was their fault. They only wanted to send more people into our home to what????? Fix the huge holes and jacked up work? Why would we trust them again?? At this point we had read some other complaints about Ayers. One said to check your permit. We did. No permit was ever pulled and yes, they did charge us for one. Then, they argued with us about needing one. We had checked with Mason County building inspectors and were told that we did need one. Ayers assured us that they didn’t (after charging us for one). Come to find out, they were told they needed one and quickly pulled one. So, all of this work was UNPERMITTED. They played that down like it was no big deal. The VP of Ayers said they have an entire department dedicated to permits. So, how does an entire department miss that? Yet, the sales person knew to charge us for one. Ayers has ruined our basement. Not only did they not fix the problem, but they made it leak EVERYWHERE. The first big rain we had after they destroyed our basement, we had an inch of water standing in our entire basement. We went from a small leak that prevented us from finishing part of the basement to our entire basement being flooded. We have to have Servpro come and clean up the flood damage and mold. We had to throw away furniture. Our son had nice guitars that had flood damage. We had electrical equipment that shorted out. It is unreal. They were notified of our predicament and the Vice President was nothing but condescending. So here we are with this BS Ayers “system” that is causing our basement to flood with water….done by (apparently) the “non-good team” consisting of only kids. All work was performed UNPERMITTED which means we have to report the unpermitted work when we sell our house. The kicker is that they are using scare tactics and threatening to put a lien on our house to secure the final payment. My question to Ayers….final payment for what? For the extra water in our basement? The big holes drilled into the concrete to the outside of our house? For the furniture you caused us to have to get rid of? The mold you caused? BTW, the plumber that looked at Ayers’ crappy work (that discovered the drain leaks everywhere instead of going to where it is supposed to go) also was able to figure out the original issue. We followed the plumber’s advice and it was fixed with a total cost of $450. So, like I said before, run away from Ayers and call someone else. Possibly, call a good plumber. Check yelp reviews. Ayers pays for their bad reviews to go away on certain platforms. We sure wish we had checked yelp"