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"Regarding our experience with the Avon, IN, Rockville Road location: Communication was poor between sales and install teams, and lack of humility and issue resolution. Owner, Glenn, was the road block rather than a facilitator to issue resolution. Sales portion of the interaction was good. Our salesperson was polite and respectful, and offered ideas. Laser measurement did not go very well. Glenn was present for the laser measure. He was carrying on with his apprentice rather than focusing on the task at hand or communicating with his customer. We then received a call later that day asking us to make our house available on another day for them to come back and repeat a step of the measurement that they had forgotten. We obliged, but she arrived at the house in the very last 5 minutes of the 2 hour window, an inconvenience. The Cambria countertop install went fine, and the result is as expected. However, the backsplash was measured wrong and had to be re-cut on the install day. I can imagine this goes back to the laser measure day, poorly executed. The plumbing portion went poorly. Communication between teams was poor, as our expectation was not transmitted to keep our current disposal unit and not replace it. The plumber messed up the wiring in the junction box, and left a loose wire. He reports there was a short circuit while he was working. He should have not touched the wiring since we specifically asked for the disposal not to be replaced since ours was less than 1 year old and a nice one. Here's where things went bad: My wife experienced that the dishwasher did not work after the plumber left. She noticed a smell of burning in the kitchen when the dishwasher first started up. She reported this to the salesperson at Kitchen Master. We then got a follow up email from Glenn explaining how it was our problem and we needed to hire an appliance repair person to address the wiring issue. He said it wasn't in his scope of work to address the issue. He never asked more about the issue or tried to diagnose or understand, nor ask anyone else on his team to do the same. When I got home, I discovered that the water supply to the dishwasher was not turned back on by the plumber. That's why the burning smell from the dishwasher heating element.... I did hire a technician to address the junction box wiring and he told me that the last person in the box (the plumber) left a loose wire which would have become an issue. I tried to explain the above to Glenn. He was argumentative. He has threatened to send us to collections and put a lien on our house, instead of acknowledging any issues that could have been handled better by him and his team. Mind you that work was just completed in the last 3-4 business days as we're discussing this. Glenn has chased me back to the big box stores like Lowe's and Menards. One can occasionally expect to have an issue during a project, and it is how the vendor responds and remedies the issue with the customer that counts. Kitchen Masters has not acknowledged any of their shortcomings let alone attempted to make it right by us, the customers. Poor communication between staff teams and lack of humility by the owner, Glenn, has left us wishing we had gone elsewhere."

"They are overpriced and will come in and decorate areas and charge hours for what you didn’t hire them to do. They came out twice just to measure and take pictures. Their design was nothing like what I asked and showed them pictures of. I asked them to decorate large fireplace and corner bookshelves in living room and to decorate dining room which I had table and chairs and one picture that I wanted to stay in that room, they took picture and put it in small hallway. We went and picked up buffet table, rug, picture and curtains. So when they came out they put 2 plants and 2 lanterns on fireplace with picture I picked up and dining room they put centerpiece on table and moved it at an angle and hung one picture. The rest of time they moved my living room furniture, hung pictures in hallways, hung picture in my office, put lamp and pictures in my entryway, all of which I did not hire them to do but yet they billed me for those hours."