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"Dishonest and disappointing. I called Jim Hamed and set the appointment, based on a $38-per-room offer, and primarily because of the stain you see in the photo. Servando and his technician came in. First, he said that one of the two rooms was oversized and would be double the price. He said he saw animal stains (with uv light). What I expected to be a $125 job turned out to be $290. Yet, when they were done, the stain remained. I notified Jim immediately. He said he would have them return and redo the stain without further charge. When Servando called for the return appointment, he said "we cannot remove that because it is a water stain." He says he had told me so before, and it was clear he was disinterested in returning to my house to redo the stain. I protested, and argued that Jim promised the job would be done to my satisfaction. Servando and his technician returned. He insisted he told me that the stain could not be removed. I said to him that while I would not accuse him of not telling me that, that it was quite possible he meant to say so, but did not; as well it may have been said but I missed it. I said, however, that had I clearly heard that, I would have discontinued the job even before they started, since the stain was the ONLY visible reason I wanted the carpet cleaned. Then, the story changed. Servando said the stain COULD be removed (which I researched myself; so I was already annoyed that he was being dishonest with me); but he said I would have to pay him for that. I protested saying why would I pay you to clean my carpet, only for you to leave a stain, and then for me to PAY YOU to do it again? When he repeated that he would not do the job unless I paid more and again, I felt cheated, frustrated, and became reasonably angry and told him straight up that this was BS. (Any reasonable person can hear the cheat: first, it was, we did not clean it because it's impossible to move, because it is a water stain. Then it became, second, we could move it, but it will cost you more, because we will have to flood it and extract it) Servando said he was disrespected and turned and left. He may feel disrespected, but I feel and AM cheated. So after shelling out nearly $300, I still have a stain that no respectable company that calls itself a carpet cleaning establishment should be proud to leave behind. There is no reasonable person on earth who would disagree that I was just subjected to BS. Any person who changes his tune like this fellow did and is disinterested in giving the customer satisfaction, should get out of the business if he is so snowflakey as to feel disrespected; when the customer calls him out on his BS. People who know me would be surprised to hear that I said this to someone. They will also know that I had to feel extremely frustrated to say so. I should have gone down to a well-known store, rented a carpet shampooer, and done the job myself. Today, unfortunately, COIT became to me, NO-IT."

"We’ve been using them for years. They are always very responsive and helpful. Karen and her team make you feel like family."

"Jason was awesome. They came in and got straight to work. I have a 3 bed/3 bath home and it took about 4 hours to get everything completed. I had him do my Dryer vent as well. He removed a birds nest that had made a home in my vent! He even took a few minutes to play with my puppy once he was all done since she had been whining to get out of the cage all day."