Advanced Restoration & Waterproofing
Serving Brownstown, IN and surrounding areas
In business since 1993
Free estimates
Emergency services offered
"The ARW crew worked hard and got the job done in about four days. They were respectful of my home and property and cleaned up their materials nicely at the end. Throughout the project, the supervisor of the work crew and the two other workers were helpful, informative and responsive to my questions and concerns.
The supervisor, who left me her business card with contact information, was especially helpful after the project was over. I called her about the project debris pile on my front lawn by the curb that was supposed to be picked up by a waste hauler within three business days of the job's completion, but it had not been picked up by the fourth day after completion. On the fifth business day after completion, the supervisor contacted ARW's owner on my behalf, and the owner called me to assure me that if the waste hauler did not arrive and pick up the debris by the end of that day, I should call the owner, and he would personally come out and take care of it that day. The hauler did arrive late that afternoon, so the owner did not have to make the trip. The delay did leave a large circular spot of "burned" grass on the lawn where the pile had been. Though the burned grass was unsightly, I was patient ... and waited to see if the grass would grow back, and within about three to four weeks, it did.
One other matter of note: Because of the water the crew encountered during the project -- both outside (because of rain) and inside -- the crew left behind a good amount of foot-traffic mud on my basement steps and basement floor. The responsibility for clearing of this dirt/mud was not discussed ahead of time (nor did I think to ask about it, not having gone through anything of this kind of thing before). I cleaned this myself, but I think it would behoove ARW and all crews working in this industry to include the cleaning of such mud/dirt as part of their post project cleanup. Also, to reach the wall perimeter to install the trenches, the crew did have to move some institutional shelving and disconnect and move an old-fashioned and extraordinarily heavy water basin/tub in the basement. I would have appreciated it at the end of the project if the crew had offered, especially, to move the basin/tub to an area close to where it had been before the project. I know the guys couldn't put it exactly where it had been (against a wall) because the new cement applied to cover the trenches there needed time to cure, but anything that would have made my job easier to get the tub/basin as close to its permanent spot as possible after the cement dried would have been appreciated."
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Recommended by86%of homeowners
