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"The installation of our new garage door went perfectly. The team worked efficiently, cleaned up after themselves, and made sure everything looked great. They even showed me how to use the remote properly."

"As a consumer, this was one of the worst experiences of my life. Most of the operation is utter chaos. Just one example of this is that ordered products were lost multiple times in the store. The wrong products were ordered multiple times, and then I was told I would need to do the work to separate wood for pick up. (I declined.) One salesman repeatedly failed to order product over the course of months despite being asked 5 or 6 times and we had to order product elsewhere. This same salesman sent accusatory, hostile emails filled with lies when we respectfully requested to change locations and salesman. Charges were incorrect, accounting was a mess, and we had a huge pallet of wood sitting in their lumberyard for a month undetected- during inventory! To top it off, one pallet of siding was never delivered, yet the president of the company declares that we received all ordered products. What kind of company places the burden of proof for delivery on the customer? I find it very telling that the president repeatedly stated his company was “above board.” Beware folks- you only make such statements when you aren’t “above board”- otherwise your actions speak for your integrity. In fairness, the product itself was outstanding and the delivery drivers were delightful. Unfortunately, this does not make up for such a deplorable customer experience. There is a reason many contractors avoid Bender Lumber- many, in fact! My hope is that this review helps someone else avoid the nightmare of dealing with what we did. Please do note that this is FAR from comprehensive; a thorough description of the ordeal would easily fill pages upon pages!"

"Horrible! The workers did not show up each day until about 10am (or later) and would leave around 2-3 pm (and that’s including an hour for lunch) so not much progress on the house daily. I was told my house would be completed within 1-2 weeks, instead it was about 2 months. All that and we were left with a less than mediocre result. I honestly don’t think these people have ever installed vinyl siding before. I have had a lot of the siding fall off and I put back myself, all the top pieces of siding fell off at least once, they came and replaced but the pieces fell off again after they left. I realized they don’t even own the notching tool for the top row pieces (or even know it exists). I had to go purchase this tool, notch the pieces and reinstall myself. Also noticed some of the siding nails were drove in tight, you cannot do this with vinyl siding. It has to be able to move with the temperature changes (can’t wait to see what happens this winter). I still have 2-3 pieces that need replaced but they are at the highest point on my house at the peak (requires a man lift to access) and have been told by the owner several weeks ago they are coming back to fix it, I’m still here, holding my breath. This company might be ok at building a small deck or maybe some bird houses but if your looking for quality craftsmanship, as you should when it comes to your home, this isn’t it."