Get matched with top in River Forest, IL

"Called discussed previously verified bedbug sighting in house. Discussed measures we had already taken and what we could do to assure ourselves further that the problem had been contained. Had the crew out for treatment and discussions of next steps. Finished wishing we had called them at the beginning. We’d have paid them more ($1000) but the cost was a wash and we’d have saved a few Saturdays. Note: dusting aggravated our daughters asthma even though we avoided her bedroom and the kids play room. We would skip the dust if we were to do it again, even if it meant repeated treatments."

"FABULOUS!!! Joe really knows what he is doing. He is upbeat and communicative. He is punctual and creative in thinking. He did not want me to pay for traps when he felt that they were unnecessary so he covered a hole going into my attic to see if the varmints would tear through it again (or if they had already abandoned this nest). When they did tear thought the marker, he applied the $140 inspection fee to the trapping fee and dealt with it that way. Brilliant."

"We have worked with Brian on a number of occasions and he’s a true professional. He’s knowledgeable, thorough, responsive, timely, and he cares about his customers. Very highly recommended."

"MIB was supposed to come out last week to help me with my mice (ICK!) situation; a computer glitch kept me from showing up on the tech's schedule, and I was NOT happy. MIB offered a deal I couldn't refuse, so we rescheduled for today. Greg called and asked if he could come early, which is not usually a plus in my book, but today it worked well. Nice guy, knowledgeable, got right to work finding holes (there were a few, most of which could be fixed today), and putting out baits and traps. (These mice seem to be enjoying my bait stations, and are wise to my traps. ARRRGGGHHHH.) The spots that couldn't be fixed today, they're under the trim at the roof line, and he said I should get them sealed up when it's warm enough for people to be safely on ladders. Today is most definitely not that day (there's supposed to be an ice storm coming through), so it's on my calendar to schedule that in a few weeks. Today, I couldn't be happier. They should be back in two weeks, and I'll check back with Angie's List then."

"They are unprofessional, rude don't like to do his job. Very defensive why he doesn't want to do the job that day"

"Great thanks to Lou at Critter Detectives. Why? Because something had not worked according to plan from an earlier job they had done at my house, and Critter Detectives came back and fixed it -- no problems, no worries and done properly (within a couple days of my call). Sometimes things don't go the way they are planned and need to be fixed. Critter Detectives did that -- fixing it for me at no additional cost. Originally, the job was to put in a heavy screen barrier between the ground and the bottom of my enclosed porch. It was to be installed all around the front of the house, up to the point where the house foundation starts. The purpose of the metal screen was to stop the ground squirrels from digging in, under my closed in porch where they had set up a huge burrow. I had put in stinky stuff to keep them out and everything else you can think of. Anyway, Critter Detectives sent someone to come do it. Unfortunately, that worker didn't complete the screening installation, stopping a little short of the edge of my foundation. The result that I just noticed a couple days ago? The ground squirrels had found the gap and dug back in, under my porch. It must be quite the underground palace to live in during a cold, Chicago winter. Today, Lou and a different member of his team came and fixed it! No problem. Nice, professional and no worries. I will hire them again if I ever need something. I'm delighted."

"It went great. They are very informative and are helpful. They are also upfront about everything and willing to answer any questions I had. I can always get a hold of someone if I needed something unlike other company I worked with. Also when they follow up they are very professional about it."

"They arrived on time, assessed where the skunks were transiting, and set a trap. A second trap was set after we found skunks getting out from a different location. Services were completed in approximately 2 weeks time (mama + 8 babies). The technicians were prompt, professional, good communicators with us. We thank them for what they did. We were a little confused about the pricing and later confirmed after getting the bill. We called and they agreed perhaps they could have been clearer with the fee structure. No debate over the price, just a simple misunderstanding. We're cool, they're cool. Be cool."

"They were great the first year and then consistently went downhill. I ask to come when I was home because of the dogs and every time that was an issue. Then I would pre-pay for 3 -4 services and they either would not come or would do a "fast" spray. The last service for this year I got an email they were coming and then nothing. I know because I have cameras around the house. When I complained they told me they would send some to do the spray (this was a week ago) you know the bugs are really bad in a freeze? Done, will not use anymore and will not recommend."