"Wow. Ok. Even if it was a misunderstanding I went above and beyond and climbed all over your steep roof to figure out what happened. Something the previous company refused to do. Kind of figured you would have thanked me and been appreciative. No good deed goes unpunished. Thanks for the review! ,"

"Hello [Member Name Removed], I am one of the owners of Animal Trackers and the person that inspected your property. On the day in question, the winter rain/ice and tree branches would not allow me to safely get to the squirrel hole, much less set traps there. I did offer to come back on a dry day to do the work, and also offered to set traps in a safe location nearby, but you declined to do so. I also found four other potential squirrel openings on the roof during my almost one hour inspection/consultation. I suggested using a Camera to find out which opening(s) the squirrels were using so the other openings could be sealed up. To speak to the other review points, I was on time, charged you less than what you were quoted over the phone because I did not set traps, and offered to reinspect on a dry day to check the squirrel hole. I’m not sure why you felt the need leave such a review, but I will be happy to refund your money."

"Thank you so much for the opportunity to work for you. Please don’t hesitate to call if you have any issues in the future. Thanks again"

"Oh wow. Haven’t had such a review before! Usually we score very high with customers we’ve actually served. We’d love another opportunity to show you how much we care about our customers, if the need be. Also, If you had a great experience with another company, that’s wonderful. We are typically very busy during the early summer and can’t always schedule a job instantly, in fact encourage people all to time check around if you can’t wait a day. As for the conversation, I really wish I remembered this as it was a several weeks ago, if I yawned, no disrespect was intended, just a human thing that happens to us all. I truly enjoy talking to people on phone and seeing if I can diagnose their problem without wasting their time or money. As for the grade of an F...little harsh considering we didn’t get the opportunity to even do the job, but I won’t take it personally. Hope the job went well and I wish you good fortune in the future. God bless. Tony"

"Thanks for taking the time to review us! Skunks can be a challenge this time of year, they are super wary of traps. So I’m glad we were able get catch her. Also, thank you for noting that we aren’t the nickel and dime company that the big chain outfits are. We try our best to keep the costs reasonable, we pride ourselves on that in fact. In the end, word of mouth that we did a good job means much more that charging you for a quick trip to make an adjustment, so we appreciate that. Hopefully you won’t need us anytime soon! Thanks again! Tony Miltz"