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"Great experience. Cost was up front. They explained everything they were going to do."

"Earlier this year I began to experience category 3 dark Sewage back up in the laundry room in my basement. I contacted "Do Right Rooter who came out and performed a sewer line inspection with a camera locator video system and stated that the back up was due to tree roots grew into my underground pipes blocking the flow of the sewer line that connects my home to the city sewer line. I spoke to John Cooper who explained that my entire sewer line needed to be replaced to completely resolve the sewerage back up issues that I was experiencing in my basement and quoted a cost of $6,800 to replace the entire sewer line from my home to the city sewer facilities. I trusted Do Right Rooter as professionals to resolve the back up issues I was experiencing by replacing my entire sewer line as they assured my that would prevent me from experiencing back up issues in the future. On day one Do Right sent 3 workers who dug a 7ft whole from my home the the sidewalk. Day 2 another set of workers came to install pvc piping from my home to the side walk with one clean out and explained that it should be used for future rodding if needed. After digging approx 7ft. underground and installing the sewer system my yard was in need of major land scaping construction which Do right advised me that I would be responsible for hiring a third party contractor to repair. TWO MONTHS after paying $6,800 to have my sewer line replaced the city experienced heavy rain and I my entire basement experienced a back flow or category 1 clear rain water BEYOND THE LAUNDRY ROOM throughout the entire living area of the basement. At that point my family was completely devastated because our entertainment center along with the majority of our belonging in our basement were now destroyed 2 months after trusting Do Right Rooter to resolve our issue. I contacted Do Right Rooter (who was very unapologetic and tried to blame the city facilities) for my current back up issues. They eventually sent a gentleman by the name of Joe who was very professional and understanding that I wasn't very knowledgeable of the situation he allowed me to video record him explaining that the workers who installed the pvc system in the yard was supposed to install a back water system w/ a clean and check valve Flapper ( which costs $230 on Amazon) to prevent the back flow of sewage into my home. He also drew a diagram of the correct way my system was supposed to be installed with the clean and check system. Joe advised me that he would speak to the owner and have him call me with a resolution. two days later I received a call from a gentleman by the name of David who clamed to be part owner who was very short and advised me that I was supposed to have requested a CLEAN AND CHECK SYSTEM when I requested to have the repairs done. I advised him that I was not a professional and had no prior knowledge of what a CLEAN AND CHECK VALVE was and trusted them to provide my with service needed to prevent another back up. He then advised that John was out of town and would have to call me back. Two days later I received a text from John Cooper stating he would come out the following Monday. I called John Monday after he didn't call or show and at that time he stated that I needed a clean and check that was additional cost and refused to address the situation or even come out as he promised. Now I have to have my yard dug up again to install a clean and check system and DO Right Rooter is refusing to take responsibility. I AM TOTALLY DISSATIFIED WITH MY EXPERIENCE AND MY FAMILY IS DEVISTATED BY THE LOSS OF OUR BELONGINGS and Do Right Rooter's reaction and response when we made them aware that we were dissatisfied with their service."