Get matched with top gas leak repair technicians in Livingston, IL

"Ill keep this as short as i can, which isn't short given the multitude of screw ups on Tigers part. Overall the turn time was good and setting the appointment was easy, however the experience left ALOT to be desired. The initial person who took my call did not properly record the issue as described resulting in the first tech being unprepared to resolve the issue and a subsequent visit from an advisor. The advisor drew up several service offerings and made a few recommendations for upgrades and enhancements to our existing system, including pointing out a possible safety issue. As part of that she made mention that they would have to remove a small portion of dry wall in the upstairs laundry closet to complete the flexible duct work which we agreed to. She scheduled the appointment for the work to be completed monday (it could have been done friday had the first call taker properly recorded the issue). The technician that showed up on monday was friendly enough however was unprepared to complete the work. Instead of a small hole in my laundry closet the duct work resulted in a hole in my kitchen ceiling spanning half the width of the kitchen, way more intrusive than what the advisor had set us up for. The technician also asked for my assistance multiple times, including to help pull duct work, which if im paying for a service, why do i have to help perform the service? The technician was also unprepared to clean up after himself as he needed to borrow my shop vac, paper towels, and cleaning spray. I guess his shop vac had been damaged on a previous job (again why am i paying you?). The technician also failed to perform all of the work that was paid for days in advance, more specifically they did not cap off the open flue from an old furnace which is a service that had been prepaid with the advisor. When asked about this the technician said he did not have the part, but if he came across one would "drop it off". After realizing this tiger was called requesting a refund for the unperformed work, at which point we were told "it could take up to a week for the supervisor to contact you to process that". Really? Your supervisors are too busy to ensure customer satisfaction in a timely manner, but you sure can come take someones money in less than 48 hours no problem.... I would not recommend them to anyone and definitely will not be using them again for anything. Attached is a picture of the small hole i was told would be left in my laundry closet. Please not that by laundry closet it ended up being kitchen ceiling, and by small hole, it was halfway across the kitchen."

"Only rating 1 because it doesn't go lower. Had a new unit installed end of Sept 24. First time power goes out on 11/5, no electricity. When tri state sells you a product, they pitch their amazing customer service with all these guarnatees of knowing when your unit is out before you know and having someone there within 24 hours etc. Well, the first call we make we are told it will be the end of Nov to get someone out to look at it. 3 weeks. Nobody shows up. Then we get a call that says "your appointment on Dec 12 has been canceled and the earliest we can get to you is Jan 16th. This is 2.5 months wait to get service to fix a nearly $20k unit, that is upcharged because of the excellent service. You can't get anyone to answer your call. you wait on hold for 20 minutes, then have to leave a voicemail in which you will not get called back. Based on my experience, find someone else and pay less. Even if the service is bad, which it can't be worse than this, you save money! @kohler"

"Jacob thoroughly looked over everything; water lines, gas line, igniter, gas valve, connections, etc.. He took the time to make sure everything was working properly and even educated me on a few things I didn't know."

"Wonderful experience. They were very professional and caring about what was best for my situation. They explained everything in detail and they showed they really care about their work by the excellent quality."