Get matched with top heating and air conditioning pros in Limestone, IL

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"Peter is small operation with the right equipment and knowledge and did a great job. Because of his low overhead he’s able to do the same job for less money compared to the bigger companies and doesn’t try to sell you anything extra. Would definitely use again."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Service was amazing. They were always clean, very clean and they did it fast. They sent out 6 people to do the job."

"Terrible! Only used Chambers because Whirlpool sent them my service request. Had to leave my mom with tech in so I could return to work, so I wasn't even there to find out what was wrong BUT told him to call me when he knew something. I got vague blurb of the problem and my mom saying he said he broke something on the unit!? Took 3 days and me calling office twice before tech finally called me! And NOWHERE on the paperwork does it state that HE caused more damage to the unit than the original problem!"

"Was quoted a price by "Cal" of “$260 and we'll go from there depending on circumstances.” The two installers show up 30 minutes early and were very polite. Worked for a few minutes trying to get old unit out and then the received a phone call. Installer went outside and then came in and informed me price would be $500 per hour since there were two of them. Told him that was NOT what I was told. He went and made another phone call and came back with a price of $250 per hour (said there was a misunderstanding and it was $250 per hour because there were two of them on the job). Since they were already there and I wanted the job done, I told them to go ahead. The plug receptacle also needed to be changed out, because the old plug type was a 6-30P and the new AC unit is a 6-15P. That was an additional charge of $80 for them to provide the plug and change it. When the plug issue was being addressed, I specifically asked if there would be a problem with the circuit breaker designated for the AC since it was a double-pull 30 amp. The worker asked my question to whoever was on the other end of the phone and then told me there was no problem with continuing to use the 30 amp circuit breaker because it was more than heavy enough to handle the new 15 amp AC unit. I have now found out that answer is emphatically wrong. Reading the installation directions it states: “Before you install or relocate this unit, be sure that the amperage rating of the circuit breaker or time delay fuse does not exceed the amp rating listed in Table 1.” Table 1 shows the circuit rating for that AC unit should be 15 amps. The job took two hours ($500) and only after they had it all installed (including the foam seal and insulation, pouring water into the drip plan to see if it would come out, etc.), then they plugged it in -- and it didn't work. While it was not the fault of Mert’s that the unit did not work, they might have decided to plug it in and try it before they installed it. While the $580 I paid would have been a fair price had the unit worked and the advice I was given correct, what I ended up with was an installed AC unit that doesn't work, a plug receptacle that does and totally wrong information concerning the circuit breaker, which I also confirmed with my local fire department. They had also offered to reinstall the trim work around the AC, but for $250 an hour, I can certainly do that myself. I also decided the other work I spoke with them about should be tabled while I move on to someone else to install the replacement unit and who has a better underwriting of wiring and electricity."