We contacted J&R Lock & Safe regarding installing a safe to store items related to my husband's business (operated out of our home). We were told that they had both new and used safes available, so we scheduled a time to come by the office in downtown Libertyville to decide on a unit. They listened to our needs and recommended a very inexpensive option to us, though we eventually decided on a larger unit to be more useful in the future and for other purposes. We bought used, which was a significant savings versus comparable new units. The entire experience was very low pressure, and it was clear that they were trying to find a solution that was best for us rather than trying to upsell us. Once we selected a safe, they scheduled us for a next day installation, as their installer would be in the area already. Installation was fast and efficient, with time taken to explain to us how to use the safe. The safe was mounted exactly where and how we specified (J&R had given us tips and ideas to decide where to mount it during our meeting the day before, and we had selected a location accordingly.). Everyone was polite and professional. I would definitely use this business again.