Founded 2000 • With Angi since April 2005
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-8 of 8 reviews
John S.
10/25/2020
Excellent work. I have many older locksets on expensive exterior doors. Ken came and was able to fix them one at a time. He unfroze two doors and was able to start repairs on more. Still waiting for parts, but when done it will be a highly skilled job. I don't think there are many locksmiths left who have this level of talent.
Description of Work
Replace and repair older deadbolts and latches
Category
locksmith
Rosela S.
01/06/2016
Astrid T.
10/18/2013
Scott & JC C.
01/05/2012
We contacted J&R Lock & Safe regarding installing a safe to store items related to my husband's business (operated out of our home). We were told that they had both new and used safes available, so we scheduled a time to come by the office in downtown Libertyville to decide on a unit. They listened to our needs and recommended a very inexpensive option to us, though we eventually decided on a larger unit to be more useful in the future and for other purposes. We bought used, which was a significant savings versus comparable new units. The entire experience was very low pressure, and it was clear that they were trying to find a solution that was best for us rather than trying to upsell us. Once we selected a safe, they scheduled us for a next day installation, as their installer would be in the area already. Installation was fast and efficient, with time taken to explain to us how to use the safe. The safe was mounted exactly where and how we specified (J&R had given us tips and ideas to decide where to mount it during our meeting the day before, and we had selected a location accordingly.). Everyone was polite and professional. I would definitely use this business again.
Description of Work
We purchased a used safe from J&R. Additionally, J&R came out to install it in our home. We had it bolted into concrete and mounted.
Category
locksmith
RICK AND SARAH M.
03/12/2009
It was a very cold morning as a walked my daughter to meet the school bus at the end on the drive. Little did I know my daughter had played with the lock on the front door before we walked out. I had gone outside without keys or a phone. Luckily my neighbor had not left for work yet so I used her phone to make a few calls. The 1st locksmith said he would be out in an hour. J&R Lock & Safe listened to my story and said they could have a technician in 15 minutes. They kept their word and I didn't have to delay my neighbor's departure.
Description of Work
The Service Tech was at my home within 15 minutes of my call. Although he wasn't able to unlock the front door to my home with his tools, he was still able to help me get inside my home without causing any damage to my property.
Category
locksmith
ROSANNA G.
01/05/2006
Overall, service was good, solved problem with both locks. Thought fee was little high. Trip charge was 55.00 and $90.00 for repair of both locks. Not sure if that was reasonable.
Description of Work
Made an initial appointment in early December, kept checking back with vendor, at least 4 times during the day to find out when the representative would arrive. After 5:00, I called answering who alerted the representative, he indicated he tried calling at 2:00, no one was home. Apparently the office said he was not scheduled to arrive until after 3:00. Representative never showed up. Frank owner called to apologize for the mishap, asked to reschedule work at later date. He agreed to provide a 15% discount for the work, at a later date. I rescheduled in December. Fixed two locks. Minor adjustments required.
Category
locksmith
RICHARD AND SHIRLEY B.
04/08/2005
NOT ONLY HAD THEY NOT RETURNED MY COMPLAINT CALL, BUT FELT THAT A SIMPLE SORRY WAS ENOUGH TO MAKE IT RIGHT. CROSS THEM OFF YOUR LIST OF RELIABLE BUSINESS WITH THE CUSTOMER IN MIND.
Description of Work
WE CALLED J&R TO REPLACED THE IGNITION IN OUR CAR. AFTER J&R REPLACE THE IGNITION, IT WORKED BUT THE ALARM ON DRIVER'S DOOR WOULD RING WHEN THE DOOR WAS OPENED WITHOUT A KEY IN THE IGNITION OR THE LIGHTS BEING LEFT ON. I CALLED FRANK AT J&R AND HE SAID HE WOULD GET BACK TO ME. THE TECH CALLED ME BACK AND SAID THE PROBLEM WAS THE GRAPHITE WE PUT IN TO FREE THE LOCK. AFTER A WEEK WITH THE ALARM GOING OFF, I CALLED FRANK BACK AND HE SAID HE WOULD GET BACK TO ME THE NEXT DAY. I WAITED ANOTHER WEEK AND CALLED HIM BACK. FRANK HAD NO INTENSION OF FIXING THE PROBLEM OR MAKING AN ADJUSTMENT. WE TOOK THE CAR TO OUR LOCAL DEALERSHIP TO HAVE IT LOOKED AT. THEY CLEANED OUT THE GRAPHITE AND HAD IT WORKING WITHIN 10 MINUTES. THERE WAS NO CHARGE AND THEY ALSO WASHED THE CAR.
Category
locksmith